The Payments Force Awakens!

Exploring the parallels between the payments industry and Star Wars…in a galaxy, near near…by 

Everything is Commerce in Asia Pacific for 2016

Black Friday, Singles Day and the fast approaching  Spring Festival—the world is spending billions online for the festive season (Alibaba alone grossing $14.3bn). 

Payments are forever

The last few years in the payments universe have been nothing less than remarkable for those who have toiled in the back office. Or for those who have worked in the figurative backstage of banking as other business initiatives have garnered the applause and attention in the spotlight. 

It’s the most wonderful time of the year for payments, APIs, the Platform Economy and more!

As 2015 quickly comes to a close and we ready for an exciting New Year, I/we thought it would be prudent (or at least kinda fun) to provide yet even more prognostications for 2016, because after all, who doesn’t love predictions?  

Blockchain. Millennials. SaaS. The three things you need to understand to stay relevant in 2016

I spent the last week in Florida on a mix of business and personal travel. As I was relaxing in the 85-degree sun, my mind started to drift toward the upcoming holidays and the New Year. 

Hacked this season - How to avoid becoming another retail fraud statistic.

At this time of year, hackers and the holiday season go together hand-in-hand, like whipped cream and hot cocoa. Hackers and hot cocoa…most people cannot escape a holiday season without either one.

The Payments Buzzwords of 2016

As autumn starts to give way to winter (that frost outside is for reals), it’s getting closer to my favorite season; the flakes will soon start flying, the fruitcakes will soon start arriving at doorsteps, digital holiday shopping will soon hit new heights, and the retro reviews for this year and early predictions for next will soon start to fill my Twitter feed.

How to minimize human bias in design testing (using benchmarks to track UI progress)

UI Design happens at the intersection of business needs and user needs. It’s easy to see if business needs have been met -- a simple checklist will work. 

Three hot-button topics from Money20/20

70 percent of health plans are not ready for open enrollment

As  health plans take the field to compete for 10 million online shoppers, 70 percent of them are not ready.  As ill-prepared as a baseball team without an infield, 70 percent of health plans have holes in the member purchase experience.