Security Meets Convenience: Why Mobile Bill Pay Can Become a Key Defense Against Fraud

The adoption of digital wallets has been growing around the world. Today in the U.S., digital wallets such as PayPal, Venmo and Square Cash are widely used alongside smartphone-native solutions like Apple Pay and Google Pay.

Top 3 Consumer Bill Pay Insights From the Latest ACI Speedpay Pulse Survey

Our latest bi-annual survey of consumers’ bill paying habits shows a large shift toward mobile adoption, indicating that Request to Pay is gaining traction. Plus, with faster payments more in demand than ever, the data reveals that 2022 is shaping up to be another year of big change for billers.

Intelligent Collections Drive Better Experiences for Customers That Are Past Due — And Improve Success Rates

The debt collection industry has been growing for years in the U.S., and recent events look set to propel that growth further, with consumers facing economic headwinds such as inflation, as well as the continued follow-on effects of the COVID-19 pandemic.

Remote Customer Service Representatives Are Here To Stay – And So Are The Risks

The world has done a spectacular job of embracing remote work in response to the COVID-19 pandemic. Thousands of jobs – and millions of workers – that previously seemed to be anchored to the workplace or workstation have been liberated.

10 Cybersecurity Predictions for 2022

While many are making their resolutions for the upcoming year, organizations of all types must resolve to increase their cybersecurity and vigilance in the face of new and expanding threats. Here are my top 10 cybersecurity predictions for the new year.

The Role of Real-Time Payments in a Better Future for Bill Management

U.S. consumers are responsible for paying an average of 9.3 bills per month, according to our recent ACI Speedpay® Pulse. From rent and mortgage to utility services and essential subscription services, these payments impact the most essential parts of consumers’ lives.

Understanding Alternative (Bill) Payment Methods

Apple first introduced Apple Pay on September 9, 2014, promoting it as “a new category of service that will transform mobile payments with an easy, secure and private way to pay.

Addressing Security of Bill Payments Before it Slows Down Progression

The latest ACI Speedpay Pulse study on billing, payment and communication trends outlines recent movements in the industry regarding consumer sentiments toward, and use of, mobile wallets, real-time payments and the overall impact of the pandemic.

Mobile Wallet Payments Are on the Rise — But What About for Bill Pay?

While consumers have spent more time at home and more time on their mobile devices, a growing number of them have set up mobile bill notifications — and billers need to take notice, especially when it comes to advances like mobile wallets.

How Billers Can Adapt to a Changing Payments Security Landscape

More and more consumers are adopting digital channels like websites and mobile apps to pay their bills; but at the same time, hackers are becoming more sophisticated and cyberattacks are increasing in frequency. In fact, nearly 20 percent of consumers have fallen victim to online identity theft, according to our most recent ACI Speedpay Pulse, pointing to an opportunity for billers to up the ante when it comes to security measures.

Cut Your Losses – It’s Time to Digitize Medical Loss Ratio Rebate Payments

The deadline to issue medical loss ratio (MLR) rebates for 2020 is next week, yet many health insurers are meeting the requirement by sending paper checks in the mail. Meanwhile, only seven percent of health care premium payments are paid by check, according to the 2020 ACI Speedpay Pulse survey on billing and payment preferences. Policyholders receiving these checks may not understand why they are receiving them – if they even open the envelope in the first place.

Age Matters: Generational Preferences in Bill Payments

Digitalization has taken the mainstage in the payments industry due to changing consumer preferences and now, in the midst of the COVID-19 pandemic, necessity. According to the 2020 ACI Speedpay Pulse report, one in four consumers has increased their usage of the biller’s website to pay bills, while one in five has decreased the number of payments they send by mail or make in person at a physical location. In addition, more consumers prefer digital statements (48.2%) to paper statements (25%), while around a quarter prefer to receive both digital and paper (26.8%).