Chargeback Protection and Management
Improve Profitability With Advanced Chargeback Protection
Solve the issues of increased costs and refunded transaction fees caused by chargebacks with ACI’s advanced chargeback management solution for merchants
The Challenge With Chargebacks
Chargebacks are the bane of every merchant’s existence, requiring them to pay extensive fees and cover administrative and management costs — all on top of the direct cost of a refunded transaction. Fraud further increases the risk and consequences of chargebacks.
These exorbitant rates pose a direct threat to profit margins; merchants can raise the price of goods and services in an attempt to recoup costs, but this comes at the risk of alienating consumers. Part of ACI Fraud Management, ACI’s chargeback management solution solves these challenges for merchants.
The Cost of Fraud Loss
every $1 of fraud loss now costs U.S. retail and ecommerce merchants $3.75, compared to $3.60 in 2021 and $3.36 in 2020*
Introducing: ACI’s Chargeback Indemnification
ACI’s chargeback indemnification services offer comprehensive, end-to-end chargeback protection for merchants. Drive down operational costs with tailored fraud strategies for your unique business needs across online, in-store and mobile channels.
Dedicated Payment Optimization Specialists
Prioritize your core business activities while ACI’s dedicated payment optimization specialists and manual review teams fulfill day-to-day fraud strategy operations. Our global team will recommend, deploy and implement advanced risk options for improved acceptance rates.
Fully managed chargeback management
ACI fully manages fraud chargeback and chargeback dispute management and maintains performance during peak sales without the need for additional resources.
Total Chargeback Liability
As a fully managed service, we take control and ownership of your fraud rules and fraud management strategy, including total liability for your fraud chargeback by acquirer fraud reason code(s).
Our team of experts provides complete visibility and transparency by sharing the progress of your fraud strategy and success rates, eliminating lengthy approval and amendment processes.
Eliminate the Complexity of Chargeback Management
Our chargeback indemnification service utilizes a trusted team of specialists to provide comprehensive chargeback protection and fraud strategies to offer merchants peace of mind.
Zero fraud chargeback expenses, volume transactional fees or manual review expenses
Reduced fraud operational costs and fraud chargeback losses
Consistent performance during peak sales without the need for additional resources
Simplify Vendor Management
Manage a single contract as opposed to contracts for multiple vendors
Scale and Support
Agility and scalability to support multiple geographic regions and quickly deploy to new territories
Convert More Customers
Fewer false positives and increased conversions and revenue
Increased customer satisfaction and longer-term customer loyalty
Saving Millions With ACI Chargeback Indemnification
“Implementation of the ACI Chargeback Indemnification service was seamless and wrapped up in a week’s time. We were able to release or reassign staff over the course of one month and have retained two analysts to manage business processes and oversee the shopper experience.”
Anonymous Global Fashion Retailer
Protection along the entire payments journey
ACI Worldwide delivers fraud management capabilities that allow merchants to manage and protect the full lifecycle of payments.