Chargeback Protection and Management
Improve Profitability With Advanced Chargeback Protection
Solve the issues of increased costs and refunded transaction fees caused by chargebacks with ACI’s advanced chargeback management solution for merchants
The Challenge With Chargebacks
Chargebacks are the bane of every merchant’s existence, requiring them to pay extensive fees and cover administrative and management costs — all on top of the direct cost of a refunded transaction. Fraud further increases the risk and consequences of chargebacks.
These exorbitant rates pose a direct threat to profit margins; merchants can raise the price of goods and services in an attempt to recoup costs, but this comes at the risk of alienating consumers. Part of ACI Fraud Management, ACI’s chargeback management solution solves these challenges for merchants.
The Cost of Fraud Loss
every $1 of fraud loss now costs U.S. retail and ecommerce merchants $3.75, compared to $3.60 in 2021 and $3.36 in 2020*
Introducing: ACI’s Chargeback Indemnification
ACI’s chargeback indemnification services offer comprehensive, end-to-end chargeback protection for merchants. Drive down operational costs with tailored fraud strategies for your unique business needs across online, in-store and mobile channels.
Dedicated Payment Optimization Specialists
Prioritize your core business activities while ACI’s dedicated payment optimization specialists and manual review teams fulfill day-to-day fraud strategy operations. Our global team will recommend, deploy and implement advanced risk options for improved acceptance rates.
Fully managed chargeback management
ACI fully manages fraud chargeback and chargeback dispute management and maintains performance during peak sales without the need for additional resources.
Total Chargeback Liability
As a fully managed service, we take control and ownership of your fraud rules and fraud management strategy, including total liability for your fraud chargeback by acquirer fraud reason code(s).
Comprehensive Partnership
Our team of experts provides complete visibility and transparency by sharing the progress of your fraud strategy and success rates, eliminating lengthy approval and amendment processes.
Eliminate the Complexity of Chargeback Management
Our chargeback indemnification service utilizes a trusted team of specialists to provide comprehensive chargeback protection and fraud strategies to offer merchants peace of mind.
Eliminate Expenses
Zero fraud chargeback expenses, volume transactional fees or manual review expenses
Control Costs
Reduced fraud operational costs and fraud chargeback losses
Ensure Performance
Consistent performance during peak sales without the need for additional resources
Simplify Vendor Management
Manage a single contract as opposed to contracts for multiple vendors
Scale and Support
Agility and scalability to support multiple geographic regions and quickly deploy to new territories
Convert More Customers
Fewer false positives and increased conversions and revenue
Satisfy Customers
Increased customer satisfaction and longer-term customer loyalty
Protection along the entire payments journey
End-to-End Protection
ACI Worldwide delivers fraud management capabilities that allow merchants to manage and protect the full lifecycle of payments.
ACI Payments Orchestration Platform
Design payment flows that connect to multiple payment providers and maximize customer conversions using ACI Worldwide’s payments orchestration platform
ACI Fraud Management for Merchants
Reduce chargebacks, fraud and false positives while increasing conversion with ACI’s machine-learning driven merchant fraud management
Incremental Machine Learning
Avoid chargebacks and protect your business’s reputation by leveraging machine learning for fraud detection and prevention
Risk Analysts
Dedicated support from a global team of experienced fraud and risk analysts, working closely with merchants to develop and manage tailored, real-time risk strategies
Payment Analytics for Merchants
Omnichannel payment analytics with customer dashboards, reporting and more to help merchants maximize profits with actionable data insights
Tokenization
Protect your customer data and reduce PCI compliance obligations with single and multiuse tokens
Related Resources
Case Study
Merchants
Fraud Prevention System from ACI Reduces Chargebacks
The strong collaborative relationship between ACI and Crew Clothing has meant that the merchant now has a clear and timely view of transactions and attempted fraud. By closely monitoring performance and trends, and adapting the fraud prevention solution accordingly, Crew Clothing now has a dramatically reduced chargeback rate of just 0.05%.
Resources
Merchants
Leading Online Retailer Combats Excessive Chargebacks
By enlisting ACI ReD Shield to combat fraud, a streetwear retailer decreased chargebacks and increased revenue while achieving double-digit growth.
Resources
Merchants
Are Chargebacks Making a Comeback for U.S. Fuel Merchants?
With the planned EMV implementation date looming for U.S. fuel merchants, we’ll be spending some time ahead of the deadline looking at the fraud issues affecting fuel merchants and how these might change through the final quarter of this year.
