Collect More at Lower Cost
Reduce charge-offs by 10 percent.* Virtual Collection Agent collects almost $2 billion of debt annually for some of the world’s biggest brands
Consistent Collections
Create different online debt collection sites for different consumers, enabling you to test offer strategies and easily change the content
Future-Proof Solution
Scale instantly to respond to business and market needs with a fully PCI-compliant solution that minimizes risk while increasing security and compliance
Get More Payments
Offer a wide range of convenient eBilling and ePayment options to win consumer loyalty and increase revenue. Virtual Collection Agent emulates the interactions of your best collection agent in a convenient 24-hour online environment.
Completely control the collections process in an easy-to-own solution
Reduce gross charge-offs by 10%
Simplify implementation with no additional software to install
Increase in payments from late-stage accounts while reducing related call center expense
Reach customers you would not otherwise reach by offering self-service payment arrangements around the clock
Collect Payments Faster and Easier
Offer your consumers the convenience they expect with an easy-to-integrate technology. ACI’s highly configurable solution is pre-built for integration with 100+ systems.
Automate your “Top Agent” behavior online for 24-hour coverage
Build and adapt collection strategies based on rule sets and individual consumer information
Reach more accounts with tools such as strategy manager, smart rules, incremental payments and rich reporting
Personalize payment offers with the consumer’s account information for earlier payment
Customize and Personalize Collection Offers
Reach different sets of consumers, different types of debt and different strategies so you can make the right offers.
Raise awareness for more debt resolution to boost online contact rates
Address different consumer segments and maximize offer acceptance rates by creating an unlimited number of websites
Make real-time offers during consumer sessions to increase likelihood of acceptance and satisfactory completion
Match the right offers with the right consumers
Accelerate Arrearage Collections
Save on collections with an intuitive strategy manager that matches the right offers to the right consumers and gives consumers a self-service option to relieve outstanding payments.
ACI’s Virtual Collection Agent now features arrearage management, an automated offering that gives your customers the ability to self-serve, allowing you to match the right offers with the right consumers.
GET MORE FROM YOUR Billing Platform
Expand Your Bill Payment Capabilities
Send and receive money in real time with ACI Worldwide’s bill payment software solutions.
ACI Speedpay
Integrated suite of digital billing, payment, disbursement and communication services that lowers the cost of presenting and accepting bill payments while delivering industry-leading security
Bill Payment API: Payments Authorization, Processing and Remittance
ACI’s bill payment engine API enables outsourced bill payment processing while you maintain control of the user interface
Electronic Bill Presentment and Payment Services (EBPP)
Deliver a better, integrated billing and payments experience for every generation and situation
Mobile Wallet Bill Presentment and Payments Platform
Award-winning bill presentment capabilities for your customers’ native digital wallets
Real-Time Disbursements
Send money in real time to one or multiple parties through the latest payment options, including consumers’ debit cards
Mortgage and Loan Payment Processing
Provide your customers with a fast, simple and secure way to pay bills online using their preferred payment methods
Digital Installments
Offer your customers simple, satisfying and convenient buy now, pay later payment options
*ACI customer data
Related Resources
Case Study
Billers
How One Banner College Drove Collections Through Simplified Payments
The college’s administration dedicated themselves to modernizing the payments experience to raise student satisfaction, even going so far as to include students in the process by asking for their input on proposed changes. Through this process, it was revealed that students wanted more digital payment options, something administrators were all too happy to provide.
Resources
Billers
Understanding Debt Collection and Recovery
Debt collection doesn’t have to be difficult — with the right technology, you can optimize recovery efforts while preserving customer relationships.
Info Sheet
Billers
Accelerate Arrearage Collections with ACI Speedpay
ACI Virtual Collection Agent, part of ACI Worldwide’s comprehensive ACI Speedpay solution, emulates the interactions of your best collection agent in a convenient, 24-hour online environment. It has proven its success by collecting almost $2 billion in consumer debt annually for some of the world’s biggest brands.