Property and Casualty Insurance Payments

Insurance Payment Processing Made Easy

Win and retain more customers by innovating your most frequent customer touchpoint: The insurance billing and payments experience

Modern, Simple Payment Processing

Improve the Entire Insurance Payment Processing Experience

Deliver anywhere access through easily personalized experiences that boost the effectiveness of policyholder communications, billing and payments

  • Manage and personalize all communications without IT involvement
  • Automate communications, billing and claims payments
  • Securely accept and disburse payments across all channels
  • Immediately put money in your policyholders’ and agents’ preferred account
  • Built to flex with your current systems: APIs, fully hosted, single sign-on or tokenization
  • Comply with PCI, GLBA and NACHA

Engage With a Solution That’s Tailored for Insurers

ACI Speedpay

A convenient one-stop shop for recurring billing capabilities with traditional commerce options

Increased Satisfaction

Give policyholders anytime, anywhere payment options to raise satisfaction by 25%1

Guidewire-Ready

Ensure simple integration with InsuranceSuite, from policy to billing to claims payments

Fewer Calls

Enable greater self-service convenience and reduce incoming calls by up to 50%1

Easier Claims Payments

Offer self-service multi-party claims payments with real-time updates and a choice in disbursement methods

A man is holding a credit card and a tablet, he is entering his information to complete a transaction.

Offer Faster, Easier Insurance and Claims Payments

Simplify your platform with a single solution for every billing and payments need across all payment channels.

  • Give policyholders greater choice in binding policies and making payments in their preferred channel, including mobile, web, IVR, call center, walk-in or mail
  • Engage policyholders in their mobile wallet with billing and notifications, payment arrangements and bill payments with just a few taps
  • Take advantage of ACI’s digital disbursement services
  • Send digital disbursements to policyholders’ preferred payment method, including real-time debit card, ACH, check and PayPal

woman using a tablet
Hands of woman using digital tablet with 5g connection

Digital Premium Payments Drive a Superior Experience for Policyholders

Our latest ACI Speedpay Pulse research explores how policyholders want to pay, ways to limit in-person payments and the three keys to driving digital adoption and increased satisfaction.

Raise Policyholder Satisfaction With Alternative Payment Methods

Provide your policyholders with a fast, simple and secure way to pay their bills online through their favorite new ways to pay

Offer greater choice and flexibility with alternative payment methods such as Apple Pay, PayPal and Venmo*

Drive customer satisfaction by making it easy for policyholders to pay their premiums the same way they shop online

Create stickiness with convenient and popular alternative payments your policyholders increasingly expect

Integrate new payment options seamlessly to quickly offer innovative, secure and trusted payment options

“We have greatly enhanced our online payments and improved our website to make it more user friendly. In response, we have received a lot of positive feedback from policyholders on the improvements and ease of use.”

Serita Kent, Manager of Payment Processing, Indiana Farm Bureau

“The most important thing is making sure we stay contemporary with the billing and payment options we deliver. With this new system, we’ve done that.“

CHUCK EASUM, CONTROLLER, OHIO MUTUAL INSURANCE GROUP

“We wanted to make sure we were buying technology that would not only survive but thrive.“

east coast-based property and casualty insurer

Working with ACI

Dedicated to Your Success

ACI Worldwide offers a host of services to ensure you get the most from your solution. Our dedicated, expert teams are designed to help speed your implementation, get you the latest product news and updates, and provide 24×7 technical support.

Peace of Mind

Gain fast, reliable answers based upon deep knowledge of your solution

Flexibility

Choose the right level of support for your organization’s needs

Comprehensive Support

Benefit from an always-on help desk and proactive account team

Peer Learning

Collaborate, network and share ideas with fellow customers and ACI advisors with ACI’s user group program

1 ACI customer data
*U.S. only