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Modernize Policyholder Engagement

30% higher retention, 50% fewer calls and 25% Net Promoter Score improvement achieved by one ACI client delivering a great billing and payments experience. You too can win and retain more customers by innovating your most frequent customer touchpoint, the property and casualty insurance billing and payments experience.1

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Raise policyholder satisfaction by 25%, reduce staff time spent on payments by 19% and save 18% on security and compliance costs.2

UP Bill Payment solutions – Billing and payment solutions built to flex your current systems, with a robust suite of APIs, a fully hosted solution, and single sign-on or tokenization.

Electronic bill presentment and payment services – Delivers one solution for every billing and payments need across all payment channels.

Real-time claim & commission payments – Put money in your customers’ and agents bank accounts immediately with ACI’s secure Disbursement Services.

Customer communication management – Business users can orchestrate, change, manage content and govern all communications, removing the costs and long timelines of technology projects. 

guidewireGuidewire Payments Partner

ACI is the only Guidewire payments partner serving the entire policyholder journey. From initial binder payment to monthly payments and claims, you can offer your customers a better experience while easing the burden of PCI compliance. See how this powerful combination can help you win and retain more customers.

 

1 Treasury Today
2 Averages of third-party survey of UP Bill Payment solutions clients
property casualty insurance quote

ACI Helps Ohio Mutual Insurance Group Raise Billing Satisfaction

“Many agents will now say that Ohio Mutual’s billing and payments system is among the best of the insurance carriers they represent.”

Chuck Easum, controller for Ohio Mutual.


Read the case study