SUPPORT OPTIONS
Premium Customer Support
Comprehensive, proactive, dedicated support
Dedicated
Gain an exclusive team of resources with deep knowledge of your systems.
Proactive
Benefit from system reviews, planning exercises and operational analysis.
Comprehensive
Leverage new functionality with agility while optimizing operation efficiency.
Customizable Support
Premium Customer Support has been especially designed for maximum flexibility in meeting your business needs.
- Gain dedicated technical resources with an intimate knowledge of your systems
- Work in close collaboration through planning and execution
- Work in an Agile environment to speed innovation and implementation to meet demands
Comprehensive Capabilities
Combine deep expertise of both ACI’s solutions and your environments to maintain and grow your solution.
- Get consultancy on leveraging new product functionality
- Implement new mandates and upgrade to latest releases more easily
- Optimize fraud strategies
End-to-End Service
Proactive and dedicated teams serve all aspects of your projects, from planning to implementation and maintenance.
- Enjoy expert consultations to get the most from your ACI solutions
- Get full access to resources to aid in everything from release planning to solution customizations
- Mitigate risk and maximize performance through ongoing performance and system reviews