SUPPORT OPTIONS

Premium Customer Support

Comprehensive, proactive, dedicated support

Dedicated

Gain an exclusive team of resources with deep knowledge of your systems.

Proactive

Benefit from system reviews, planning exercises and operational analysis.

Comprehensive

Leverage new functionality with agility while optimizing operation efficiency.

Customizable Support

Premium Customer Support has been especially designed for maximum flexibility in meeting your business needs. 

  • Gain dedicated technical resources with an intimate knowledge of your systems
  • Work in close collaboration through planning and execution
  • Work in an Agile environment to speed innovation and implementation to meet demands
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Comprehensive Capabilities

Combine deep expertise of both ACI’s solutions and your environments to maintain and grow your solution. 

  • Get consultancy on leveraging new product functionality
  • Implement new mandates and upgrade to latest releases more easily
  • Optimize fraud strategies

“We’ve moved from a vendor relationship to a strategic partnership which is our company culture. With this rapidly changing landscape I think we can start building a ‘payments as a strategy’ roadmap that will competitively advantage us by leveraging some of the unique capabilities that ACI is working on.“

ONE OF THE LARGEST TRAVEL OPERATORS IN NORTH AMERICA

End-to-End Service

Proactive and dedicated teams serve all aspects of your projects, from planning to implementation and maintenance. 

  • Enjoy expert consultations to get the most from your ACI solutions
  • Get full access to resources to aid in everything from release planning to solution customizations
  • Mitigate risk and maximize performance through ongoing performance and system reviews
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Essential Resources

HELP24 Support

ACI provides telephone access to HELP24 for critical issues and our eSupport portal allows you to raise and monitor cases in real-time.

Training

ACI’s training academy offers a blended mix of instructor led training and self-paced, easily accessible eLearning courses that help our customers increase the speed of user adoption and deliver a faster ROI.

User Groups

ACI’s User Group program gives customers the power to collaborate, network and share ideas with fellow customers and ACI advisors. Gain industry and ACI solution/product knowledge to drive greater business success. 

Ready to Get Started?

Put our experts and award-winning solutions to work for you. Contact us today to get started.

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