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HELP24 eSupport Portal

For all non urgent issues, please login and raise a case through the HELP24 eSupport Portal.

Quick Reference Guide - How to Open a Production Priority 1 Case with HELP24 >>

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HELP24 By Telephone

Report critical, priority 1 issues to HELP24 by telephone.

Global HELP24 call center: +1 402 778 2900.

Local numbers for Global HELP24 are available in the following countries:

ReD Support

ReD solution support can be reached at redsupport@aciworldwide.com or via telephone:

U.S. +1 877-733-0099

U.K. +44 1483-794999


Please note that these numbers are for Production Priority 1 Cases Only. Please use your regular office hours contact information for Test Cases and Password Resets.

PAY.ON Support

Our case management system is changing! Please click here to find out more.

PAY.ON solution support can be reached at payon.support@aciworldwide.com or via telephone:

Germany +49 89 45230 290



Help24 Video Tutorials

Learn how to get more from our upgraded support portal.

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Additional Resources

Global Payments Insights Overview

What's my IP address?

Receive essential information about your computer to help during your support process. Information provided includes IP address, operating system, and screen resolution.

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CTA 2

Training Calendar

ACI UP Training Academy offers a blended mix of Instructor Led Training and self-paced easily accessible eLearning courses which help our customers increase the speed and efficiently of user adoption which translates into a faster ROI.

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USER GROUP PROGRAM LEADERSHIP GUIDELINES

User groups

ACI’s User Group program enables customers to collaborate, network, share ideas with each other and ACI advisors and to gain industry and ACI solution/product knowledge to enable them to be more successful in their business. 

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