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HELP24 eSupport Portal

For all non urgent issues, please login and raise a case through the HELP24 eSupport Portal.

Quick Reference Guide - How to Open a Production Priority 1 Case with HELP24 >>

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HELP24 By Telephone

Report critical, priority 1 issues to HELP24 by telephone.

Global HELP24 call center: +1 402 778 2900.

Local numbers for Global HELP24 are available in the following countries:

ReD Support

ReD solution support can be reached at redsupport@aciworldwide.com or via telephone:

U.S. +1 877-733-0099

U.K. +44 1483-794999


Please note that these numbers are for Production Priority 1 Cases Only. Please use your regular office hours contact information for Test Cases and Password Resets.

PAY.ON Support

Our case management system is changing! Please click here to find out more.

PAY.ON solution support can be reached at payon.support@aciworldwide.com or via telephone:

Germany +49 89 45230 290