HELP24 by Telephone
Report critical, priority 1 issues to HELP24 by telephone, call: +1 (866) 494-4255.
Select Option 1 for Tran$act, Infinity, V4, D1, and Speedpay
Select Option 2 for all other ACI solutions
Local numbers for Global HELP24 are available in the following countries. If a country-specific number is unavailable, please use the number shown above.
Speedpay Product Support
Speedpay support can be reached via the eSupport Portal (login above),
or via telephone, only for Priority 1 Application or Batch File issues:
+1 (866) 494-4255 (option 1)
Swiftly resolve technical product questions or support cases with ACI’s 24x7x365 Global HELP24 support service.
- Maintain compliance with mandate management
- Gain complete confidence in break/fix coverage
- Access insights with dedicated eSupport portal
“ACI knows our business and processes extremely well. Anytime we have a situation they are knowledgeable supportive and responsive.” – Vice President, Sr Tech Manager at a major international bank
Select Support Services to Meet Your Needs
ACI offers a range of customizable support packages to ensure you get the help and guidance you need to run, grow and transform your business.
What's My IP Address?
Receive essential information about your computer to help during your support process. Information provided includes IP address, operating system, and screen resolution.