Support

Speedpay Product Support Only: Speedpay production support can be reached via email, [email protected], or telephone +1 (800) 252-9638 (option 3).

HELP24 by Telephone

Report critical, priority 1 issues to HELP24 by telephone, call: 1 (866) 494-4255.
Select Option 1 for Tran$act, Infinity, V4 or D1
Select Option 2 for all other ACI solutions

Local numbers for Global HELP24 are available in the following countries:

Speedpay Product Support

Speedpay production support can be reached via email, [email protected], or telephone
+1 (800) 252-9638 (option 3).

PAY.ON Support

PAY.ON support can be reached via the eSupport Portal (login above). Or via telephone, only for Priority 1 issues:

+1 (866) 494-4255

Visit Online Documentation to access code in various programming languages, for modern platforms.

User Groups

ACI’s User Group program enables customers to collaborate, network, share ideas with each other and ACI advisors and to gain industry and ACI solution/product knowledge to enable them to be more successful in their business.

Learn more >

Select Support Services to Meet Your Needs

ACI offers a range of customizable support packages to ensure you get the help and guidance you need to run, grow and transform your business.

Discover your perfect package. Select your ACI solution type below for more information.

On Premise Solution Cloud Solution

Additional Resources

What's My IP Address?

Receive essential information about your computer to help during your support process. Information provided includes IP address, operating system, and screen resolution.

Training Calendar

ACI UP Training Academy offers a blended mix of Instructor Led Training and self-paced easily accessible eLearning courses which help our customers increase the speed and efficiently of user adoption which translates into a faster ROI.

HELP24 Video Tutorials

Learn how to get more from our upgraded support portal.

Launch eSupport Tutorial >

HELP24 eSupport Portal