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HELP24 eSupport Portal

For all non urgent issues, please login and raise a case through the HELP24 eSupport Portal.

Quick Reference Guide - How to Open a Production Priority 1 Case with HELP24 >

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HELP24 by Telephone

Report critical, priority 1 issues to HELP24 by telephone, call: +1 (866) 494-4255.
    Select Option 1 for Tran$act, Infinity, V4, D1, and Speedpay
    Select Option 2 for all other ACI solutions

Local numbers for Global HELP24 are available in the following countries. If a country-specific number is unavailable, please use the number shown above.

Speedpay Product Support

Speedpay support can be reached via the eSupport Portal (login above),
or via telephone, only for Priority 1 Application or Batch File issues: 

+1 (866) 494-4255 (option 1)

PAY.ON Support

PAY.ON support can be reached via the eSupport Portal (login above). Or via telephone, only for Priority 1 issues:

+1 (866) 494-4255

Visit Online Documentation to access code in various programming languages, for modern platforms.


User Groups

ACI’s User Group program enables customers to collaborate, network, share ideas with each other and ACI advisors and to gain industry and ACI solution/product knowledge to enable them to be more successful in their business. 

Learn more >

Responsive Support

Swiftly resolve technical product questions or support cases with ACI’s 24x7x365 Global HELP24 support service.

  • Maintain compliance with mandate management
  • Gain complete confidence in break/fix coverage
  • Access insights with dedicated eSupport portal

“ACI knows our business and processes extremely well. Anytime we have a situation they are knowledgeable supportive and responsive.” – Vice President, Sr Tech Manager at a major international bank

Receive quick help when you need it >

Support Options PS
ACI Resellers

Select Support Services to Meet Your Needs

ACI offers a range of customizable support packages to ensure you get the help and guidance you need to run, grow and transform your business.

Discover your perfect package >

Additional Resources

What's My IP Address?

What's My IP Address?

Receive essential information about your computer to help during your support process. Information provided includes IP address, operating system, and screen resolution.

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Training Calendar

Training Calendar

ACI UP Training Academy offers a blended mix of Instructor Led Training and self-paced easily accessible eLearning courses which help our customers increase the speed and efficiently of user adoption which translates into a faster ROI.

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