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HELP24 eSupport Portal

For all non urgent issues, please login and raise a case through the HELP24 eSupport Portal.

Quick Reference Guide - How to Open a Production Priority 1 Case with HELP24 >>


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HELP24 by Telephone

Report critical, priority 1 issues to HELP24 by telephone, call: 1 (866) 494-4255.
Select Option 1 for ACI bill payment solutions: Tran$act, Infinity, V4 or D1
Select Option 2 for all other ACI solutions

Local numbers for Global HELP24 are available in the following countries:

ACI ReD Shield Support

ReD support can be reached via the eSupport Portal (login above). Or via telephone, only for Priority 1 issues:

+1 (866) 494-4255

PAY.ON Support

PAY.ON support can be reached via the eSupport Portal (login above). Or via telephone, only for Priority 1 issues:

+1 (866) 494-4255

Visit Online Documentation to access code in various programming languages, for modern platforms.


Select Support Services to Meet Your Needs

ACI offers a range of customizable support packages to ensure you get the help and guidance you need to run, grow and transform your business.

Discover your perfect package. Select your ACI solution type below for more information.

On Premise Solution Cloud Solution
ACI Resellers