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HELP24 eSupport Portal

For all non urgent issues, please login and raise a case through the HELP24 eSupport Portal.

Quick Reference Guide - How to Open a Production Priority 1 Case with HELP24 >>

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HELP24 By Telephone

Report critical, priority 1 issues to HELP24 by telephone.

Global HELP24 call center: +1 402 778 2900.

Local numbers for Global HELP24 are available in the following countries:

ReD Support

ReD solution support can be reached at redsupport@aciworldwide.com or via telephone:

U.S. +1 877-733-0099

U.K. +44 1483-794999


Please note that these numbers are for Production Priority 1 Cases Only. Please use your regular office hours contact information for Test Cases and Password Resets.

PAY.ON Support

PAY.ON solution support can be reached at support@payon.com or via telephone:

Germany +49 89 45230 290