Support

HELP24 eSupport Portal

For all non urgent issues, please login and raise a case through the HELP24 eSupport Portal.

Quick Reference Guide - How to Open a Production Priority 1 Case with HELP24 >>

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HELP24 By Telephone

Report critical, priority 1 issues to HELP24 by telephone.

Global HELP24 call center: 1 (866) 494-4255.

Local numbers for Global HELP24 are available in the following countries:

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ACI ReD Shield Support

ReD support can be reached via the eSupport Portal (login above). Or via telephone, only for Priority 1 issues:

U.S. +1 877-733-0099

U.K. +44 1483-794999

PAY.ON Support

Our case management system is changing! Please click here to find out more.

PAY.ON solution support can be reached at [email protected] or via telephone:

Germany +49 89 45230 290

Visit Online Documentation to access code in various programming languages, for modern platforms.

User Groups

ACI’s User Group program enables customers to collaborate, network, share ideas with each other and ACI advisors and to gain industry and ACI solution/product knowledge to enable them to be more successful in their business.

Learn more >

Additional Resources

What's my IP address?

Receive essential information about your computer to help during your support process. Information provided includes IP address, operating system, and screen resolution.

Training Calendar

ACI UP Training Academy offers a blended mix of Instructor Led Training and self-paced easily accessible eLearning courses which help our customers increase the speed and efficiently of user adoption which translates into a faster ROI.

USER GROUP PROGRAM LEADERSHIP GUIDELINES

HELP24 VIDEO TUTORIALS

Learn how to get more from our upgraded support portal.

Launch eSupport Tutorial >