HELP24 by Telephone
Report critical, priority 1 issues to HELP24 by telephone, call: 1 (866) 494-4255.
Select Option 1 for ACI bill payment solutions: Tran$act, Infinity, V4 or D1
Select Option 2 for all other ACI solutions
Local numbers for Global HELP24 are available in the following countries:
ACI ReD Shield Support
ReD support can be reached via the eSupport Portal (login above). Or via telephone, only for Priority 1 issues:
Select Support Services to Meet Your Needs
ACI offers a range of customizable support packages to ensure you get the help and guidance you need to run, grow and transform your business.
Discover your perfect package. Select your ACI solution type below for more information.On Premise Solution Cloud Solution
What's My IP Address?
Receive essential information about your computer to help during your support process. Information provided includes IP address, operating system, and screen resolution.
ACI UP Training Academy offers a blended mix of Instructor Led Training and self-paced easily accessible eLearning courses which help our customers increase the speed and efficiently of user adoption which translates into a faster ROI.