Healthcare Insurance

Billing and Payments for Healthcare Payers

Drive revenue and satisfaction while keeping members happy and loyal through consolidated billing, text message plan payments and real-time claim payments

Simplifying Healthcare Billing, Payments and Communication

Utilizing ACI Speedpay to win and retain more members with the most flexible options for bill presentment and payments. Raise member satisfaction by 25%, reduce staff time spent on payments by 19% and save 18% on security and compliance costs1.

Achieve industry-leading security and full PCI and HIPAA compliance

Automate billing, payments and communications with a single integrated system

Boost cross-sell opportunities with targeted offers in eBills

Slash document delivery costs by 50%

Take Advantage of the Entire Payments Lifecycle

Raise Member Satisfaction With Alternative Payment Methods

Provide your members with a fast, simple and secure way to pay their bills online through their favorite new ways to pay.

Offer greater choice and flexibility for payments with alternative payment methods such as Apple Pay, PayPal and Venmo*

Drive satisfaction by making it easy for members to pay their premiums the same way they shop online

Create stickiness with convenient and popular alternative payments your members increasingly expect

Integrate new payment options seamlessly to quickly offer innovative, secure and trusted payment options

Speed the Delivery of Medical Loss Ratio Rebate Payments

ACI digital disbursement services, part of the ACI Speedpay solution, give health insurers an easy way to digitize and simplify the delivery of medical loss ratio (MLR) rebate payments, increasing both savings and efficiency.

Reduce the complexity of sending MLR rebates with digital disbursements

Disburse funds quickly through digital channels, including ACH and debit cards

Accelerate the payment process by delivering disbursement notifications

Avoid the costs of processing and sending physical checks

Reduce Costs and improve your claims experience

Powering payments for 3 of the top 5 healthcare companies in the U.S.

Horizon Healthcare increased members by 400% with more choices to sign up, renew and pay for premiums

Blue Cross Blue Shield MI increased from 8 to more than 31 payment options

“ACI’s system provides our members with choice, access and convenience that enable Horizon to work more effectively and efficiently to meet their increased billing and enrollment needs.”

William Wolfe, Director of Billing, Enrollment and Implementation, Horizon Healthcare

“It was really brilliant how the ACI technical resources and our sales support team were all in sync in helping us craft a solution and a roadmap… Our internal investment was paid off in 10 months.”

Faran Farooqi, Strategic Capability Implementation and Operations, Blue Cross Blue Shield of Michigan

Working with ACI

Dedicated to Your Success

ACI Worldwide offers a host of services to ensure you get the most from your solution. Our dedicated, expert teams are designed to help speed your implementation, get you the latest product news and updates, and provide 24×7 technical support.

Peace of Mind

Gain fast, reliable answers based upon deep knowledge of your solution


Choose the right level of support for your organization’s needs

Comprehensive Support

Benefit from an always-on help desk and proactive account team

Peer Learning

Collaborate, network and share ideas with fellow customers and ACI advisors with ACI’s user group program

1 Averages of third-party survey of ACI Speedpay solution clients
* US only