- Solutions
- Banking
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- ACI ConneticUnified cloud payments platform
- AcquiringDigital acceptance, merchant management
- IssuingDigital payments and accounts issuing
- Fraud managementReal-time enterprise fraud management
- RTGS / Wires and cross-borderMulti-bank, multi-currency processing
- Real-time, instant paymentsComplete real-time payments processing
- ATMsSelf-service, omnichannel digital experience
- Central infrastructureInnovative real-time payment infrastructure
- NEW Redefining the payments hub: Solving today’s banking payment challenges
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- Merchant payments
- ACI Payments Orchestration PlatformEnable customer journeys across commerce channels, accept payments, prevent fraud and optimize your payments journey
- In-storeDynamic, modern in-store payments
- eCommerceOnline and mobile payments
- Alternative payment methodsGive more ways to pay
- Value-added servicesEngagement, optimization and reporting
- Fraud managementEnd-to-end fraud orchestration
- Risk, security, and complianceAchieve and maintain compliance
- NEW Datos names ACI Worldwide best-in-class in payments orchestration
- Industries we serve
- Billing and bill payments
- ACI SpeedpayDrive customer satisfaction with the widest range of bill pay options in the industry.
- Bill payment APIs and SDKsOutsource bill payment processing
- Fraud managementAI-based fraud orchestration technology
- Alternative payment methodsGive more ways to pay
- Loan servicingPreferred loan payment options
- Treasury managementStreamline and integrate your back office
- Automated debt collectionImprove your collections process
- Digital walletsManage digital cards and payments
- PCI compliance and securityAchieve and maintain PCI compliance
- Industries We Serve
- Fraud management and payments intelligence
- Fraud managementFraud solutions to minimize risk and prevent fraud
- Fraud management for bankingEnterprise-wide fraud prevention
- Anti-money launderingStay ahead of money-laundering schemes
- Robotic process automationAutomate payment processing operations
- Fraud management in the cloudProtecting your business in the cloud
- Fraud management for merchantsProtect payments from end to end
- ChargebacksPrevent chargebacks before they happen
- SCA complianceAchieve and maintain SCA compliance
- Digital identity solutionsConfirm identities with behavioral analytics
- NEW Scamscope fraud report: APP scam trends from around the globe
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In today’s fast-paced payments environment, banks, merchants, billers, payment service providers, and other financial institutions face significant challenges related to fraud prevention, risk management, and regulatory compliance. As digital transactions increasingly dominate the marketplace and consumer expectations continue to evolve, it is essential to future-proof your payment infrastructures to maintain competitiveness.
What are the top challenges facing the payments industry?
In “The new payments era: Embracing change at full speed and future-proofing payments for tomorrow’s needs,” ACI Worldwide and The Paypers research reveals that consumer demands are not the only thing impacting how we do business:
- Rising fraud threats: With the surge in real-time payments and digital transactions, fraudsters are becoming more sophisticated, leveraging technology like artificial intelligence to exploit vulnerabilities. Authorized Push Payment (APP) scams and synthetic identity fraud are on the rise, putting immense pressure on financial institutions to enhance their fraud detection and prevention mechanisms.
- Compliance complexities: Regulatory frameworks are continually evolving to keep pace with technological advancements. Compliance with standards such as Payment Service Directive 3 (PSD3) and ISO 20022 is essential, but navigating these regulations can be complex and costly. Organizations must ensure their systems are adaptable to meet these ever-changing requirements.
- Operational risks: Legacy systems may not meet modern payment and real-time processing demands, leading to inefficiencies and a greater risk of service disruptions that can harm customer trust and reputation.
Redefining a payments hub is not just an upgrade of older systems, it’s a fundamental rethinking of how payments should be processed, monitored, and delivered in a digital-first world. Learn more.
How can I future-proof my payments infrastructure?
Understanding the challenges facing risk managers and compliance officers is just the first step in the payments modernization process. Now we will walk you through five strategies you can use to empower your teams to do more by reducing inefficiencies and maximizing collaboration opportunities:
- Invest in AI-Powered fraud prevention: Implementing AI and machine learning tools can significantly enhance your ability to detect and prevent fraud in real-time. These technologies analyze transaction patterns and identify anomalies, allowing for swift intervention before fraudulent activities can cause harm.
- Embrace modular, cloud-based solutions: Transitioning to cloud-native, modular payment platforms can provide the scalability and flexibility needed to adapt to new technologies and regulations. This approach allows for seamless integration with new payment methods and partners, ensuring your infrastructure remains resilient.
- Enhance compliance and monitoring systems: Centralized compliance and monitoring platforms streamline the application of controls across all payment types by adopting industry standards and ensuring end-to-end traceability. Simplify audits and reduce the risk of non-compliance.
- Encourage cross-sector collaboration: Financial institutions, merchants, and regulators should coordinate to strengthen anti-fraud efforts. Sharing information and best practices enables better risk detection and prevention strategies.
- Focus on customer experience: As you modernize your infrastructure, keep customer experience at the forefront. Simplifying authentication processes and offering real-time visibility into transactions can enhance customer satisfaction and loyalty.
Conclusion
The future of payments is now defined by rapid technological advancements and increasingly complex regulatory requirements. By proactively addressing fraud, risk, and compliance challenges and investing in innovative, scalable infrastructure, businesses can not only protect themselves against potential threats but also seize new growth opportunities.
ACI Fraud Management for Banking 
Cleber Martins joined ACI Worldwide in 2001 and has two decades of experience implementing top-tier enterprise fraud prevention solutions and anti-money laundering strategies. His passion for driving innovation in fraud prevention stems from his commitment to protecting both his banking clients and the communities they serve. Cleber has been at the forefront of machine learning evolution, transitioning from focusing on incorporating human experience into machines to utilizing modern methods that empower fraud experts to blend their intelligence with AI, referring to this trend where business users are empowered to use new models, as the democratization of machine learning. His key areas of expertise include assisting payment leaders in developing comprehensive fraud prevention strategies to tackle contemporary threats, creating actionable intelligence from payments data, and transforming fraud prevention into a key differentiator for customer experience within organizations.
