Why insurance carriers shouldn’t be afraid to surcharge

With a high volume of transactions, even a small fee reduction can drive substantial and sustained cash flow improvements, cost savings, and improved profitability.

Bill pay isn’t what it used to be, and that’s a good thing

This transition didn’t happen overnight. It took years of innovation and careful integration to transform outdated payment systems into the modern, scalable, secure, and resilient platforms we use today.

Navigating the future of payments: Tackling fraud, risk, and compliance

In today's rapidly evolving payments landscape, financial institutions and businesses face unprecedented challenges in fraud prevention, risk management, and regulatory compliance

Gen Z is setting the pace—can your business keep up?

The lending, utilities, and insurance industries must adapt to meet the needs of Gen Z or risk losing relevance and loyalty.

Meeting customer preferences: The key to utility payments success

This isn’t just a data point. It’s a wake-up call. 31% of federal student loan borrowers with payment due are now 90 days or more past due, the highest delinquency rate ever recorded.

When a missed payment costs 60 points: Why wallet-based engagement is the new standard for student loan servicing

This isn’t just a data point. It’s a wake-up call. 31% of federal student loan borrowers with payment due are now 90 days or more past due, the highest delinquency rate ever recorded.

Why self-serve payment channels are a must-have for modern lenders and billers

On this page The financial landscape has undergone a major transformation in recent years, driven by shifting consumer expectations and the rapid rise of digital convenience. Today’s customers demand seamless, 24/7 access to their financial services, with minimal friction and maximum control.

The digital wallet wave: Why lenders can’t afford to miss it

On this page Let’s talk about something buzzing in the world of payments: digital wallets. As a consumer lender, understanding the rise of digital wallets for bill pay is crucial. Let’s explore why they’re a game-changer for you and your customers.

Insurers have the potential to save millions by modifying their business model

With a high volume of transactions, even a small fee reduction can drive substantial and sustained cash flow improvements, cost savings, and improved profitability.

Payments modernization is the key to helping credit unions gain and retain younger members

On this page As a proud credit union member, I have always valued the relationship-based approach that credit unions offer. When entrusting someone with my money or borrowing, the personal connection credit unions foster is incredibly important.

Bills, refunds, and filing: New report reveals the changing behaviors and priorities shaping this year’s tax season

As the federal income tax filing deadline approaches, consumer caution notably increases, particularly among younger generation according to the latest ACI Worldwide’s YouGov study.

2025 auto lending trends: Mobile payments and self-service revolutionize customer experiences

The ACI Speedpay® Pulse survey confirms long-standing consumer trends toward mobile payments adoption and related self-service experiences.