Digital Wallet

Merchants

A Global Overview on the Rise of Digital Wallets

Merchants

Unlock Benefits of Shared Intelligence to Fight Back Against Fraud in 2023

sao paolo cityscape at dusk

Banking

5 Top Payments Trends for Brazil in 2023

Billers

Borrowers Want To Self-Serve Their Auto Loan Payments

Billers

Borrowers Want To Self-Serve Their Auto Loan Payments

Our latest survey of consumers’ bill-paying habits show a big shift toward mobile-payments adoption and related self-serve experiences, presenting big opportunities for lenders to dramatically lower their costs.

Billers

Billing and Payments Forecast for 2023: Predictions From Industry Experts

According to Chinese astrology, 2023 will be the Year of the Rabbit, closing out 2022 as the Year of the Tiger. This year certainly has been a tiger, with rising costs that have been hard to tame.

utility bill pay dashboard

Billers

3 Ways To Optimize Meter-to-Cash With Smarter Bill Pay Practices

Optimizing the meter-to-cash process is top of mind for utility companies looking to harness digital transformation to lower costs and improve customer experiences.

Banking

Setting the Scenario, What Is Request to Pay?

Real-time payments are becoming the new normal, and digital transformation is the next step in revolutionizing banking. A key product in this arsenal is Request to Pay, an instant payment that enables a simple, instant and seamless payments experience for both the payer and receiver, unlocking promising benefits for merchants, banks, acquirers and billers.

Billers

How a Fortune 500 Utility Company Took Bill Payments Mobile

More consumers than ever are willing to change how they pay their bills, in pursuit of greater convenience, and payment experiences that better fit their daily lives. That’s one of the key findings in our latest ACI Speedpay Pulse survey of consumer bill pay behaviors and preferences.

Billers

Top 3 Consumer Bill Pay Insights From the Latest ACI Speedpay Pulse Survey

Our latest bi-annual survey of consumers’ bill paying habits shows a large shift toward mobile adoption, indicating that Request to Pay is gaining traction. Plus, with faster payments more in demand than ever, the data reveals that 2022 is shaping up to be another year of big change for billers.

Prime Time for Real-Time

Global Payment Trends
As the world adopts real-time payments, how does your market stand to benefit?

Billers

Intelligent Collections Drive Better Experiences for Customers That Are Past Due — And Improve Success Rates

The debt collection industry has been growing for years in the U.S., and recent events look set to propel that growth further, with consumers facing economic headwinds such as inflation, as well as the continued follow-on effects of the COVID-19 pandemic.

Index finger of young man touching smartphone

Billers

Payment Operations Failings Are Hurting Subscription Businesses

The latest ACI Speedpay Pulse study reveals that subscription businesses need to drive greater maturity in their payment operations to minimize risks such as involuntary churn. Subscription-based pricing and business models offer customers greater flexibility, while offering companies the chance to generate recurring revenues.

Woman paying bills with digital tablet

Billers

Are You Keeping Customers Waiting for Faster Disbursements?

The latest ACI Speedpay research reveals a significant gap between consumer expectations and the disbursements experiences offered by many billers. Speed has become a defining factor in the success (or failure) of consumer payment experiences in recent years.

New York City skyline

Banking

Real-Time in Real Life: The State of Real-Time Payments in the U.S.

A wave of digital change affecting both real-time payments and consumer behavior has swept across the world since the onset of the pandemic, but this wave was well underway before COVID-19 hit.

Person preparing to pay a bill

Billers

Remote Customer Service Representatives Are Here To Stay – And So Are The Risks

The world has done a spectacular job of embracing remote work in response to the COVID-19 pandemic. Thousands of jobs – and millions of workers – that previously seemed to be anchored to the workplace or workstation have been liberated.

Billers

Speed Is Everything: Why Faster Payments Should Matter to Billers

Developing the best possible payments experience for customers should be top of mind for every biller, and yet, consumers’ expectations for a faster payments process have largely been unmet. A new ACI Speedpay Pulse study reveals that if consumers don’t get what they want, they are willing to go elsewhere in order to get it.