utility bill pay dashboard

Billers

November 22, 2022

3 Ways To Optimize Meter-to-Cash With Smarter Bill Pay Practices

Man at computer

Banking

November 18, 2022

More data means fewer places to hide for scammers

Banking

November 16, 2022

Discussion: The true scale of the APP scam challenge facing banks

Banking

November 15, 2022

Setting the Scenario, What Is Request to Pay?

utility bill pay dashboard

Billers

November 22, 2022

3 Ways To Optimize Meter-to-Cash With Smarter Bill Pay Practices

Optimizing the meter-to-cash process is top of mind for utility companies looking to harness digital transformation to lower costs and improve customer experiences.

Banking

November 15, 2022

Setting the Scenario, What Is Request to Pay?

Real-time payments are becoming the new normal, and digital transformation is the next step in revolutionizing banking. A key product in this arsenal is Request to Pay, an instant payment that enables a simple, instant and seamless payments experience for both the payer and receiver, unlocking promising benefits for merchants, banks, acquirers and billers.

Billers

September 1, 2022

How a Fortune 500 Utility Company Took Bill Payments Mobile

More consumers than ever are willing to change how they pay their bills, in pursuit of greater convenience, and payment experiences that better fit their daily lives. That’s one of the key findings in our latest ACI Speedpay Pulse survey of consumer bill pay behaviors and preferences.

Billers

August 16, 2022

Top 3 Consumer Bill Pay Insights From the Latest ACI Speedpay Pulse Survey

Our latest bi-annual survey of consumers’ bill paying habits shows a large shift toward mobile adoption, indicating that Request to Pay is gaining traction. Plus, with faster payments more in demand than ever, the data reveals that 2022 is shaping up to be another year of big change for billers.

Billers

June 20, 2022

Intelligent Collections Drive Better Experiences for Customers That Are Past Due — And Improve Success Rates

The debt collection industry has been growing for years in the U.S., and recent events look set to propel that growth further, with consumers facing economic headwinds such as inflation, as well as the continued follow-on effects of the COVID-19 pandemic.

Index finger of young man touching smartphone

Billers

May 30, 2022

Payment Operations Failings Are Hurting Subscription Businesses

The latest ACI Speedpay Pulse study reveals that subscription businesses need to drive greater maturity in their payment operations to minimize risks such as involuntary churn. Subscription-based pricing and business models offer customers greater flexibility, while offering companies the chance to generate recurring revenues.

Prime Time for Real-Time

Global Payment Trends
As the world adopts real-time payments, how does your market stand to benefit?

Woman paying bills with digital tablet

Billers

April 20, 2022

Are You Keeping Customers Waiting for Faster Disbursements?

The latest ACI Speedpay research reveals a significant gap between consumer expectations and the disbursements experiences offered by many billers. Speed has become a defining factor in the success (or failure) of consumer payment experiences in recent years.

New York City skyline

Banking

March 29, 2022

Real-Time in Real Life: The State of Real-Time Payments in the U.S.

A wave of digital change affecting both real-time payments and consumer behavior has swept across the world since the onset of the pandemic, but this wave was well underway before COVID-19 hit.

Person preparing to pay a bill

Billers

March 24, 2022

Remote Customer Service Representatives Are Here To Stay – And So Are The Risks

The world has done a spectacular job of embracing remote work in response to the COVID-19 pandemic. Thousands of jobs – and millions of workers – that previously seemed to be anchored to the workplace or workstation have been liberated.

Billers

February 10, 2022

Speed Is Everything: Why Faster Payments Should Matter to Billers

Developing the best possible payments experience for customers should be top of mind for every biller, and yet, consumers’ expectations for a faster payments process have largely been unmet. A new ACI Speedpay Pulse study reveals that if consumers don’t get what they want, they are willing to go elsewhere in order to get it.

Billers

January 4, 2022

10 Cybersecurity Predictions for 2022

While many are making their resolutions for the upcoming year, organizations of all types must resolve to increase their cybersecurity and vigilance in the face of new and expanding threats. Here are my top 10 cybersecurity predictions for the new year.

Billers

December 13, 2021

Billing and Payment Experts Share Their Top Two Predictions for ‘22

With just a few days left in 2021, many consumers (and businesses) are ready to wrap up another challenging year and start fresh in 2022. In the world of bill pay, 2021 certainly sent many waves to billers in all industries in the form of mail delays, staffing challenges, and rising costs.