Meeting customer preferences: The key to utility payments success

This isn’t just a data point. It’s a wake-up call. 31% of federal student loan borrowers with payment due are now 90 days or more past due, the highest delinquency rate ever recorded.

When a missed payment costs 60 points: Why wallet-based engagement is the new standard for student loan servicing

This isn’t just a data point. It’s a wake-up call. 31% of federal student loan borrowers with payment due are now 90 days or more past due, the highest delinquency rate ever recorded.

Why self-serve payment channels are a must-have for modern lenders and billers

On this page The financial landscape has undergone a major transformation in recent years, driven by shifting consumer expectations and the rapid rise of digital convenience. Today’s customers demand seamless, 24/7 access to their financial services, with minimal friction and maximum control.

The digital wallet wave: Why lenders can’t afford to miss it

On this page Let’s talk about something buzzing in the world of payments: digital wallets. As a consumer lender, understanding the rise of digital wallets for bill pay is crucial. Let’s explore why they’re a game-changer for you and your customers.

Insurers have the potential to save millions by modifying their business model

With a high volume of transactions, even a small fee reduction can drive substantial and sustained cash flow improvements, cost savings, and improved profitability.

Bills, refunds, and filing: New report reveals the changing behaviors and priorities shaping this year’s tax season

As the federal income tax filing deadline approaches, consumer caution notably increases, particularly among younger generation according to the latest ACI Worldwide’s YouGov study.

Payments modernization is the key to helping credit unions gain and retain younger members

On this page As a proud credit union member, I have always valued the relationship-based approach that credit unions offer. When entrusting someone with my money or borrowing, the personal connection credit unions foster is incredibly important.

2025 auto lending trends: Mobile payments and self-service revolutionize customer experiences

The ACI Speedpay® Pulse survey confirms long-standing consumer trends toward mobile payments adoption and related self-service experiences.

Fraudsters are developing sophisticated scams in the utility sector

Digital payments fraud in the utility sector is a growing concern. The shift from traditional paper checks to digital payments within the industry has opened new avenues for fraud1.

A generational change in higher education payment habits

The landscape of the payments industry is changing rapidly, and educational institutions must understand and adapt to the evolving habits of students and parents.

Pivoting to the new way of intelligent decision-making: The journey toward convenience

Neither the individual who initiated the first card-not-present transaction nor the organization that pioneered a customer convenience channel could have foreseen the trajectory and evolution of payment systems. Fast-forward to today – the commerce landscape continues to be propelled by consumer-preferred payment methods that are convenient, swift, and efficient.

Finally, insurers are embracing surcharging and saving millions in the process

Interchange and network fees levied for accepting credit cards are the one factor that dwarfs all others when insurers start digging into the cost of getting paid.