Drive Utility Customer Satisfaction
From kiosks to mobile wallet billing and payment – give customers the digital payment options they want while lowering costs.
One Platform, Many Ways to Communicate and Pay
With 35 years of demonstrated success, ACI continues to be one of the most trusted partners for utility providers. Our utility bill payment services optimize the billing and payment experience and transform your ability to satisfy and engage with your customers.
Improve collection rates and reduce disconnections by offering self-service payment arrangements with Virtual Collection Agent
Lessen your PCI-compliance burden through secure call center payments
Offer self-service payment options to enable anywhere, anytime payments
Engage with a Solution That’s Tailored for Utility Providers
Accomplished Change Agent
Serving more than 3,600 clients and reducing staff time spent on payments by 19%
Consolidate communications and payments into one unified platform
Ease of Use
Pre-built for integration with 100+ systems
Offer Anywhere, Anytime Payments
Give your customers innovative, fast, and convenient experiences.
- Meet the demands for instant payments with mobile, online, phone, point-of-sale, field, and kiosk payments
- Engage your customers in their mobile wallet with billing and notifications, payment arrangements, and bill payments with just a few taps
- Leverage disbursement services and improve customer satisfaction with a real-time debit card, ACH and check payments
Working with ACI
Dedicated to Your Success
ACI Worldwide offers a host of services to ensure you get the most from your solution. Our dedicated, expert teams are designed to help speed your implementation, get the latest product news and updates and provide 24×7 technical support.
Peace of Mind
Gain fast, reliable answers based upon deep knowledge of your solutions.
Choose the right level of support for your organization’s needs.
Benefit from an always-on help desk and proactive account team.
Collaborate, network and share ideas with fellow customers and ACI advisors with ACI’s User Group program.