utility

Drive Utility Customer Satisfaction

From kiosks to mobile wallet billing and payment – give customers the digital payment options they want while lowering costs.

One Platform, Many Ways to Communicate and Pay

With 35 years of demonstrated success, ACI continues to be one of the most trusted partners for utility providers.   Our utility bill payment services optimize the billing and payment experience and transform your ability to satisfy and engage with your customers.

Improve collection rates and reduce disconnections by offering self-service payment arrangements with Virtual Collection Agent

Adopt new methods preferred by younger borrowers, including text-to-pay, mobile wallets and live chat

Lessen your PCI-compliance burden through secure call center payments

Offer self-service payment options to enable anywhere, anytime payments

Engage with a Solution That’s Tailored for Utility Providers

Nighttime city scape from above

Accomplished Change Agent

Serving more than 3,600 clients and reducing staff time spent on payments by 19%

Single Platform

Consolidate communications and payments into one unified platform

Ease of Use

Pre-built for integration with 100+ systems

Offer Anywhere, Anytime Payments

Give your customers innovative, fast, and convenient experiences.

  • Meet the demands for instant payments with mobile, online, phone, point-of-sale, field, and kiosk payments
  • Engage your customers in their mobile wallet with billing and notifications, payment arrangements, and bill payments with just a few taps
  • Leverage disbursement services and improve customer satisfaction with a real-time debit card, ACH and check payments
Person using a smartphone to scan a QR code on a paper bill
Person using a smartphone to scan a QR code on a paper bill

Offer Anywhere, Anytime Payments

Give your customers innovative, fast, and convenient experiences.

  • Meet the demands for instant payments with mobile, online, phone, point-of-sale, field, and kiosk payments
  • Engage your customers in their mobile wallet with billing and notifications, payment arrangements, and bill payments with just a few taps
  • Leverage disbursement services and improve customer satisfaction with a real-time debit card, ACH and check payments

Working with ACI

Dedicated to Your Success

ACI Worldwide offers a host of services to ensure you get the most from your solution. Our dedicated, expert teams are designed to help speed your implementation, get you the latest product news and updates and provide 24×7 technical support.

Peace of Mind

Gain fast, reliable answers based upon deep knowledge of your solution.

Flexibility

Choose the right level of support for your organization’s needs.

Comprehensive Support

Benefit from an always-on help desk and proactive account team.

Peer Learning

Collaborate, network and share ideas with fellow customers and ACI advisors with ACI’s User Group program.