Optimize Your Utility Payment Processing
From kiosks to mobile wallet billing and payment — give customers the digital payment options they want while lowering costs
Driving Utility Customer Satisfaction
Transform Your Utility Payment Processing
Our utility bill payment services optimize the billing and payments experience and transform your ability to satisfy and engage with your customers.
- Offer self-service payment arrangements with Virtual Collection Agent
- Improve collection rates and reduce disconnections
- Leverage disbursement services and improve customer satisfaction
- Reduce your PCI-compliance burden through secure call center payments
- Engage and inform your customers
- Adopt new methods, including text-to-pay, mobile wallets and live chat
Engage With a Solution That’s Tailored for Utility Providers
A convenient one-stop shop for recurring billing capabilities with traditional commerce options.
consolidated communications and payments platform
reduction of staff time spent on payments
pre-built integrations to future-proof your systems
years of demonstrated industry success
Bridging Consumer Gaps in Utility Payments
Take a deep dive into new research data to better understand your consumers’ preferences and behaviors around their utility bill payments.
Learn how the current environment is impacting utility payments, the payment channels your customers prefer and why utilities must move toward digital options for statements.
Raise Satisfaction With Alternative Payment Methods
Provide your customers with a fast, simple and secure way to pay their bills online through their favorite new ways to pay
Offer greater choice and flexibility for payments with alternative payment methods such as Apple Pay, PayPal and Venmo*
Drive satisfaction by making it easy for customers to pay their utilities the same way they shop online
Create stickiness with convenient and popular alternative payments your customers increasingly expect
Integrate new payment options seamlessly to quickly offer innovative, secure and trusted payment options
We Wanted to Create a New Solution for Our Customers
“We have been a long-term partner, but we needed ACI to be able to integrate with our customer information systems that are more than 40 years old. ACI was able to do this seamlessly, and more importantly, reliably.”
Vp of Customer Experience, Fortune 500 Energy Services Company
We Can Conveniently Meet Our Customers’ Evolving Needs
“As consumer demand for more digital payment options, including digital wallet payment methods and the ability to pay in increments or at a later date, has increased in the bill payments sector, we can conveniently meet our customers’ evolving needs.”
MANAGER OF CUSTOMER SERVICES, MONROE COUNTY WATER AUTHORITY
Working with ACI
Dedicated to Your Success
ACI Worldwide offers a host of services to ensure you get the most from your solution. Our dedicated, expert teams are designed to help speed your implementation, get you the latest product news and updates, and provide 24×7 technical support.
Peace of Mind
Gain fast, reliable answers based upon deep knowledge of your solution
Choose the right level of support for your organization’s needs
Benefit from an always-on help desk and proactive account team
Collaborate, network and share ideas with fellow customers and ACI advisors with ACI’s user group program
1 ACI customer data