utility Payment Trends
The customer choice imperative: How utilities must adapt to payment preferences
Generational shifts and digital adoption are reshaping the way consumers prefer to pay. Are you keeping up with these critical trends?
Inside the data: What today’s utility customers really want
In today’s digital-first world, utility customers expect more than just reliable service; they expect seamless, flexible payment experiences that match their lifestyle.
Our latest report uncovers how payment preferences are evolving across generations, revealing a sharp rise in mobile wallet adoption, a surprising resurgence in paper checks, and a growing reliance on automated bank payments. From Gen Z’s digital-first mindset to Boomers’ preference for traditional methods, one thing is clear: a one-size-fits-all approach no longer works.
This in-depth analysis explores:
- Generational trends in utility bill payment methods from 2022 to 2025
- The rise of mobile wallets and digital platforms
- Why paper checks are making a quiet comeback
- How utilities can drive paperless adoption with targeted engagement
- The balance between digital convenience and human-centered service
Change has its own pace and waits for no one
Don’t get left behind. Download the full report to learn how your utility can meet customers where they are and where they’re going.