2026 Biller Impact Study
ACI Speedpay Biller Impact Study: A new era in bill pay has arrived
Discover the strategies and innovations shaping the next era of bill payment
The bill payments industry is at a tipping point
Consumer expectations for speed, convenience, and security are accelerating, while legacy systems struggle to keep pace. The 2026 ACI Speedpay Biller Impact Study reveals how billers across six industries are responding to this transformation and what it takes to stay ahead.
Backed by rigorous research and actionable insights, this report explores the trends, priorities, and innovations that will define 2026 and beyond. From urgent and same-day payments to AI-driven fraud prevention, learn how leading bill pay organizations are embracing digital-first strategies to deliver frictionless, future-ready experiences.
Key takeaways from the report:
- 80% of billers view bill pay solutions as critical to achieving business priorities
- Only 26% of billers are confident their current systems can meet future needs
- Urgent and same-day payments are surging, with Gen Z and Millennials driving adoption
- Platform resiliency, digital payments, mobile wallets and other payment options, payments expertise, solution innovation, and industry focus are now table stakes for success
- Advanced fraud prevention and mobile-first experiences are essential for building trust and loyalty