Why Age of Information (AoI) is no longer a reliable indicator of trust
The end of the batch era
Digital is the default, but control, trust, and flexibility drive choice—College tuition payments in 2026
From principle to operating model: Rethinking customer onboarding—Part 2
Why modern bill pay requires more than the lowest-cost rail
Modern bill pay isn’t about cheaper rails—it’s about certainty. Discover how debit and wallet payments lower cost to collect and improve customer confidence.
From signature to success: Rethinking bill pay customer onboarding – Part 1
Discover what it takes to deliver a bill pay provider onboarding experience that ensures continuity, reduces risk, and builds trust from day one.
The modern debit card: The engine behind seamless payments
Learn why billers rely on debit cards to reduce costs and false declines while enabling mobile‑first, tokenized payments that deliver seamless customer experiences.
Bill pay in 2026: The future is invisible, instant, and uninterrupted
On this page Why “never miss a payment” is the new mandate Bill pay is entering a decisive inflection point. Consumers expect instant, secure, and convenient payments; billers expect platforms that never miss a payment, reduce operational friction, and scale with confidence.
Digital wallets or pay services? Understanding the roles that power today’s digital payments experience
Digital wallets and pay services have transformed the way we think about money, turning smartphones into secure, all-in-one hubs for transactions.
Never miss a payment: Building resiliency with a three-layer strategy
Safeguard revenue, customer trust, and compliance amid increasing demand for urgent bill payments.
Leadership in an era of transformation
Navigate the future of payments with insights on today’s barriers, leadership strategies, and ecosystem shifts.
Why insurance carriers shouldn’t be afraid to surcharge
With a high volume of transactions, even a small fee reduction can drive substantial and sustained cash flow improvements, cost savings, and improved profitability.
Bill pay isn’t what it used to be, and that’s a good thing
This transition didn’t happen overnight. It took years of innovation and careful integration to transform outdated payment systems into the modern, scalable, secure, and resilient platforms we use today.
Gen Z is setting the pace—can your business keep up?
The lending, utilities, and insurance industries must adapt to meet the needs of Gen Z or risk losing relevance and loyalty.
Insurers have the potential to save millions by modifying their business model
With a high volume of transactions, even a small fee reduction can drive substantial and sustained cash flow improvements, cost savings, and improved profitability.
Fraudsters are developing sophisticated scams in the utility sector
Digital payments fraud in the utility sector is a growing concern. The shift from traditional paper checks to digital payments within the industry has opened new avenues for fraud1.
Finally, insurers are embracing surcharging and saving millions in the process
Interchange and network fees levied for accepting credit cards are the one factor that dwarfs all others when insurers start digging into the cost of getting paid.