Banking

Navigating the Future: ACI’s ATM Transaction Processing Trends

Banking

ISO 20022 – Expanding like no tomorrow

Merchants

Pay with my hand? No way!

Hands typing on a smart phone over a desk in the dark

Banking

APP Frauds & Mandatory Reimbursement: What It Means for You

Paying bill on mobile phone

Billers

How a Modern Payments Experience Can Help Credit Unions Gain and Retain Younger Members

I recently attended the 2024 America's Credit Unions Governmental Affairs Conference, where one of the speakers said something that caught my ear: Essentially, the younger demographic is not fully aware of the concept of a credit union, its unique characteristics compared to other financial entities and the reasons why they might want to consider banking with them.

Woman types on her smartphone

Billers

Security Meets Convenience: Why Mobile Bill Pay Can Become a Key Defense Against Fraud

The adoption of digital wallets has been growing around the world. Today in the U.S., digital wallets such as PayPal, Venmo and Square Cash are widely used alongside smartphone-native solutions like Apple Pay and Google Pay.

Merchants

7 Ways Payments Orchestration is a Game Changer

As payments continues to play a starring role in competitive sales strategies, merchants are increasingly turning to payments orchestration to help them build better end-to-end customer experiences and meet increasingly demanding operational KPIs.

Billers

Top 3 Consumer Bill Pay Insights From the Latest ACI Speedpay Pulse Survey

Our latest bi-annual survey of consumers’ bill paying habits shows a large shift toward mobile adoption, indicating that Request to Pay is gaining traction. Plus, with faster payments more in demand than ever, the data reveals that 2022 is shaping up to be another year of big change for billers.

Person preparing to pay a bill

Billers

Remote Customer Service Representatives Are Here To Stay – And So Are The Risks

The world has done a spectacular job of embracing remote work in response to the COVID-19 pandemic. Thousands of jobs – and millions of workers – that previously seemed to be anchored to the workplace or workstation have been liberated.

Billers

Speed Is Everything: Why Faster Payments Should Matter to Billers

Developing the best possible payments experience for customers should be top of mind for every biller, and yet, consumers’ expectations for a faster payments process have largely been unmet. A new ACI Speedpay Pulse study reveals that if consumers don’t get what they want, they are willing to go elsewhere in order to get it.

Prime Time for Real-Time

Global Payment Trends
As the world adopts real-time payments, how does your market stand to benefit?

Billers

10 Cybersecurity Predictions for 2022

While many are making their resolutions for the upcoming year, organizations of all types must resolve to increase their cybersecurity and vigilance in the face of new and expanding threats. Here are my top 10 cybersecurity predictions for the new year.

Billers

Billing and Payment Experts Share Their Top Two Predictions for ‘22

With just a few days left in 2021, many consumers (and businesses) are ready to wrap up another challenging year and start fresh in 2022. In the world of bill pay, 2021 certainly sent many waves to billers in all industries in the form of mail delays, staffing challenges, and rising costs.

Mobile bill payment barcode scan concepts

Billers

Understanding Alternative (Bill) Payment Methods

Apple first introduced Apple Pay on September 9, 2014, promoting it as “a new category of service that will transform mobile payments with an easy, secure and private way to pay.

scanning qr code with smartphone

Billers

Addressing Security of Bill Payments Before it Slows Down Progression

The latest ACI Speedpay Pulse study on billing, payment and communication trends outlines recent movements in the industry regarding consumer sentiments toward, and use of, mobile wallets, real-time payments and the overall impact of the pandemic.

Using mobile device to pay bills

Billers

Mobile Wallet Payments Are on the Rise — But What About for Bill Pay?

While consumers have spent more time at home and more time on their mobile devices, a growing number of them have set up mobile bill notifications — and billers need to take notice, especially when it comes to advances like mobile wallets.

Billers

Billing Experts Predict Consumers Will Be Driving Force Behind Payments Industry Changes in 2021

As we near the end of 2020, the pandemic and its resulting economic fallout continue to wreak havoc: COVID-19 cases are increasing, raising concerns about an economic recession and instilling uncertainty among consumers about their financial security. In fact, 15 percent of consumers who responded to a recent ACI Speedpay Pulse survey reported that the pandemic was a direct factor in missing a bill payment. And of those consumers who currently have past-due payments, more than a third believe it will take them at least six months to catch up on late bills.