Banking

ISO 20022 – Expanding like no tomorrow

Banking

Navigating the Future: ACI’s ATM Transaction Processing Trends

Hands typing on a smart phone over a desk in the dark

Banking

APP Frauds & Mandatory Reimbursement: What It Means for You

Paying bill on mobile phone

Billers

How a Modern Payments Experience Can Help Credit Unions Gain and Retain Younger Members

Billers

Tackling Sophisticated Fraud: Innovations and Approaches for a Secure Digital Future

Fraud has permeated numerous aspects of our lives, infiltrating the most routine activities and transactions, causing unease and uncertainty for many individuals. In fact, fraud-related losses in the U.S. topped $10 billion last year, up 14% from the previous year, according to the Federal Trade Commission.

Billers

New Consumer Research Reveals Major New Cost Pressures in the Pipeline for Billers

or billers strategizing around payments innovation, it’s essential to understand consumer payments expectations and the wider financial pressures they might be facing.

Woman types on her smartphone

Billers

Security Meets Convenience: Why Mobile Bill Pay Can Become a Key Defense Against Fraud

The adoption of digital wallets has been growing around the world. Today in the U.S., digital wallets such as PayPal, Venmo and Square Cash are widely used alongside smartphone-native solutions like Apple Pay and Google Pay.

A person is filling out their taxes at their desk with a pen and paper, their laptop is in the background.

Billers

Tax Trends 2023: Decrease in Scams Awareness, Even as Exposure Grows

Our annual survey of consumers’ tax filing and payment habits reveals a worrying decrease in awareness of scams, as well as higher costs to prepare taxes that are surely unwelcome, as the cost of living also rises.

Billers

Borrowers Want To Self-Serve Their Auto Loan Payments

Our latest survey of consumers’ bill-paying habits show a big shift toward mobile-payments adoption and related self-serve experiences, presenting big opportunities for lenders to dramatically lower their costs.

Billers

Billing and Payments Forecast for 2023: Predictions From Industry Experts

According to Chinese astrology, 2023 will be the Year of the Rabbit, closing out 2022 as the Year of the Tiger. This year certainly has been a tiger, with rising costs that have been hard to tame.

Prime Time for Real-Time

Global Payment Trends
As the world adopts real-time payments, how does your market stand to benefit?

utility bill pay dashboard

Billers

3 Ways To Optimize Meter-to-Cash With Smarter Bill Pay Practices

Optimizing the meter-to-cash process is top of mind for utility companies looking to harness digital transformation to lower costs and improve customer experiences.

Billers

How a Fortune 500 Utility Company Took Bill Payments Mobile

More consumers than ever are willing to change how they pay their bills, in pursuit of greater convenience, and payment experiences that better fit their daily lives. That’s one of the key findings in our latest ACI Speedpay Pulse survey of consumer bill pay behaviors and preferences.

Billers

Top 3 Consumer Bill Pay Insights From the Latest ACI Speedpay Pulse Survey

Our latest bi-annual survey of consumers’ bill paying habits shows a large shift toward mobile adoption, indicating that Request to Pay is gaining traction. Plus, with faster payments more in demand than ever, the data reveals that 2022 is shaping up to be another year of big change for billers.

Billers

Intelligent Collections Drive Better Experiences for Customers That Are Past Due — And Improve Success Rates

The debt collection industry has been growing for years in the U.S., and recent events look set to propel that growth further, with consumers facing economic headwinds such as inflation, as well as the continued follow-on effects of the COVID-19 pandemic.

Index finger of young man touching smartphone

Billers

Payment Operations Failings Are Hurting Subscription Businesses

The latest ACI Speedpay Pulse study reveals that subscription businesses need to drive greater maturity in their payment operations to minimize risks such as involuntary churn. Subscription-based pricing and business models offer customers greater flexibility, while offering companies the chance to generate recurring revenues.

Woman paying bills with digital tablet

Billers

Are You Keeping Customers Waiting for Faster Disbursements?

The latest ACI Speedpay research reveals a significant gap between consumer expectations and the disbursements experiences offered by many billers. Speed has become a defining factor in the success (or failure) of consumer payment experiences in recent years.