Banking

SEPA One-Leg Out SCT Inst (OCT Inst) : a great opportunity for new international services

Woman types on her smartphone

Billers

Security Meets Convenience: Why Mobile Bill Pay Can Become a Key Defense Against Fraud

Two women shake hands while others stand in line behind one of them

Banking

Historias de éxito de los principales sistemas de pagos inmediatos del mundo

Merchants

7 Ways Payments Orchestration is a Game Changer

A person is filling out their taxes at their desk with a pen and paper, their laptop is in the background.

Billers

Tax Trends 2023: Decrease in Scams Awareness, Even as Exposure Grows

Our annual survey of consumers’ tax filing and payment habits reveals a worrying decrease in awareness of scams, as well as higher costs to prepare taxes that are surely unwelcome, as the cost of living also rises.

Billers

Borrowers Want To Self-Serve Their Auto Loan Payments

Our latest survey of consumers’ bill-paying habits show a big shift toward mobile-payments adoption and related self-serve experiences, presenting big opportunities for lenders to dramatically lower their costs.

Billers

Billing and Payments Forecast for 2023: Predictions From Industry Experts

According to Chinese astrology, 2023 will be the Year of the Rabbit, closing out 2022 as the Year of the Tiger. This year certainly has been a tiger, with rising costs that have been hard to tame.

utility bill pay dashboard

Billers

3 Ways To Optimize Meter-to-Cash With Smarter Bill Pay Practices

Optimizing the meter-to-cash process is top of mind for utility companies looking to harness digital transformation to lower costs and improve customer experiences.

Billers

How a Fortune 500 Utility Company Took Bill Payments Mobile

More consumers than ever are willing to change how they pay their bills, in pursuit of greater convenience, and payment experiences that better fit their daily lives. That’s one of the key findings in our latest ACI Speedpay Pulse survey of consumer bill pay behaviors and preferences.

Billers

Top 3 Consumer Bill Pay Insights From the Latest ACI Speedpay Pulse Survey

Our latest bi-annual survey of consumers’ bill paying habits shows a large shift toward mobile adoption, indicating that Request to Pay is gaining traction. Plus, with faster payments more in demand than ever, the data reveals that 2022 is shaping up to be another year of big change for billers.

Prime Time for Real-Time

Global Payment Trends
As the world adopts real-time payments, how does your market stand to benefit?

Billers

Intelligent Collections Drive Better Experiences for Customers That Are Past Due — And Improve Success Rates

The debt collection industry has been growing for years in the U.S., and recent events look set to propel that growth further, with consumers facing economic headwinds such as inflation, as well as the continued follow-on effects of the COVID-19 pandemic.

Index finger of young man touching smartphone

Billers

Payment Operations Failings Are Hurting Subscription Businesses

The latest ACI Speedpay Pulse study reveals that subscription businesses need to drive greater maturity in their payment operations to minimize risks such as involuntary churn. Subscription-based pricing and business models offer customers greater flexibility, while offering companies the chance to generate recurring revenues.

Woman paying bills with digital tablet

Billers

Are You Keeping Customers Waiting for Faster Disbursements?

The latest ACI Speedpay research reveals a significant gap between consumer expectations and the disbursements experiences offered by many billers. Speed has become a defining factor in the success (or failure) of consumer payment experiences in recent years.

Person preparing to pay a bill

Billers

Remote Customer Service Representatives Are Here To Stay – And So Are The Risks

The world has done a spectacular job of embracing remote work in response to the COVID-19 pandemic. Thousands of jobs – and millions of workers – that previously seemed to be anchored to the workplace or workstation have been liberated.

Billers

Speed Is Everything: Why Faster Payments Should Matter to Billers

Developing the best possible payments experience for customers should be top of mind for every biller, and yet, consumers’ expectations for a faster payments process have largely been unmet. A new ACI Speedpay Pulse study reveals that if consumers don’t get what they want, they are willing to go elsewhere in order to get it.

Billers

10 Cybersecurity Predictions for 2022

While many are making their resolutions for the upcoming year, organizations of all types must resolve to increase their cybersecurity and vigilance in the face of new and expanding threats. Here are my top 10 cybersecurity predictions for the new year.