Blog
Top five tips for implementing alternative payment methods
Visa’s service-fee update for utilities: What changes and what doesn’t
The sales that never post: Christian Schönhuth on recovering margin at checkout
Beyond reimbursement: ACI’s Jackie Barwell on stopping APP scams while the money is still in flight
The demographic shift powering debit: Why younger, digital‑first customers are choosing it over ACH
Debit is becoming the default for daily spend. See how mobile wallets, habits, and visibility are reshaping payments behavior.
From principle to operating model: Rethinking customer onboarding—Part 2
A practical onboarding blueprint covering phases, metrics, and risk controls to deliver faster time to value and stronger customer trust.
Why modern bill pay requires more than the lowest-cost rail
Modern bill pay isn’t about cheaper rails—it’s about certainty. Discover how debit and wallet payments lower cost to collect and improve customer confidence.
From signature to success: Rethinking bill pay customer onboarding – Part 1
Discover what it takes to deliver a bill pay provider onboarding experience that ensures continuity, reduces risk, and builds trust from day one.
The modern debit card: The engine behind seamless payments
Learn why billers rely on debit cards to reduce costs and false declines while enabling mobile‑first, tokenized payments that deliver seamless customer experiences.
Digital wallets or pay services? Understanding the roles that power today’s digital payments experience
Digital wallets and pay services have transformed the way we think about money, turning smartphones into secure, all-in-one hubs for transactions.
Leadership in an era of transformation
Navigate the future of payments with insights on today’s barriers, leadership strategies, and ecosystem shifts.
Never miss a payment: Building resiliency with a three-layer strategy
Safeguard revenue, customer trust, and compliance amid increasing demand for urgent bill payments.
Fraudsters are developing sophisticated scams in the utility sector
Digital payments fraud in the utility sector is a growing concern. The shift from traditional paper checks to digital payments within the industry has opened new avenues for fraud1.
A generational change in higher education payment habits
The landscape of the payments industry is changing rapidly, and educational institutions must understand and adapt to the evolving habits of students and parents.
Finally, insurers are embracing surcharging and saving millions in the process
Interchange and network fees levied for accepting credit cards are the one factor that dwarfs all others when insurers start digging into the cost of getting paid.
How a Modern Payments Experience Can Help Credit Unions Gain and Retain Younger Members
I recently attended the 2024 America's Credit Unions Governmental Affairs Conference, where one of the speakers said something that caught my ear: Essentially, the younger demographic is not fully aware of the concept of a credit union, its unique characteristics compared to other financial entities and the reasons why they might want to consider banking with them.