Uncategorized

Seven days, seven essential tips for fraud week

Banking

The need to democratize AI

Merchants

Unboxing holiday trends: ACI’s insights on payments and fraud for the golden quarter

Banking

A call for urgency: The payment industry’s compounding complexity conundrum

A close up shot of a person typing on their keyboard, the blue light of the computer screen lighting up their hands.

Billers

Fraudsters are developing sophisticated scams in the utility sector

Digital payments fraud in the utility sector is a growing concern. The shift from traditional paper checks to digital payments within the industry has opened new avenues for fraud1.

Billers

Finally, insurers are embracing surcharging and saving millions in the process

Interchange and network fees levied for accepting credit cards are the one factor that dwarfs all others when insurers start digging into the cost of getting paid.

women sitting on steps

Billers

A generational change in higher education payment habits

The landscape of the payments industry is changing rapidly, and educational institutions must understand and adapt to the evolving habits of students and parents.

Paying bill on mobile phone

Billers

How a Modern Payments Experience Can Help Credit Unions Gain and Retain Younger Members

I recently attended the 2024 America's Credit Unions Governmental Affairs Conference, where one of the speakers said something that caught my ear: Essentially, the younger demographic is not fully aware of the concept of a credit union, its unique characteristics compared to other financial entities and the reasons why they might want to consider banking with them.

Billers

New Consumer Research Reveals Major New Cost Pressures in the Pipeline for Billers

or billers strategizing around payments innovation, it’s essential to understand consumer payments expectations and the wider financial pressures they might be facing.

Woman types on her smartphone

Billers

Security meets convenience: Why mobile bill pay can become a key defense against fraud

The adoption of digital wallets has been growing around the world. Today in the U.S., digital wallets such as PayPal, Venmo and Square Cash are widely used alongside smartphone-native solutions like Apple Pay and Google Pay.

Prime time for real-time

Global payment trends
As the world adopts real-time payments, how does your market stand to benefit?

A digital graphic of the globe, there are connecting lines to various different locations showing the digital sharing of information.

Merchants

The complete guide to merchant payments orchestration

Payments orchestration platforms typically provide businesses with a single place to monitor and manage multiple payment systems, payment providers and multiple payment methods, allowing merchants to offer customers a wider range of payment options, while simplifying the payment process on the back end.

Merchants

Unlock Benefits of Shared Intelligence to Fight Back Against Fraud in 2023

Banks and merchants must find ways to fill gaps in each other’s transaction intelligence to reverse trends around ever-growing fraud, and global payment partners hold the key.

Billers

Borrowers Want To Self-Serve Their Auto Loan Payments

Our latest survey of consumers’ bill-paying habits show a big shift toward mobile-payments adoption and related self-serve experiences, presenting big opportunities for lenders to dramatically lower their costs.

Billers

Top 3 Consumer Bill Pay Insights From the Latest ACI Speedpay Pulse Survey

Our latest bi-annual survey of consumers’ bill paying habits shows a large shift toward mobile adoption, indicating that Request to Pay is gaining traction. Plus, with faster payments more in demand than ever, the data reveals that 2022 is shaping up to be another year of big change for billers.

Person preparing to pay a bill

Billers

Remote Customer Service Representatives Are Here To Stay – And So Are The Risks

The world has done a spectacular job of embracing remote work in response to the COVID-19 pandemic. Thousands of jobs – and millions of workers – that previously seemed to be anchored to the workplace or workstation have been liberated.

Billers

Speed Is Everything: Why Faster Payments Should Matter to Billers

Developing the best possible payments experience for customers should be top of mind for every biller, and yet, consumers’ expectations for a faster payments process have largely been unmet. A new ACI Speedpay Pulse study reveals that if consumers don’t get what they want, they are willing to go elsewhere in order to get it.