Case Study

Easy Payments Pay Off for Indiana Farm Bureau

For more than 80 years, Indiana Farm Bureau Insurance has served members through its insurance products for auto, life, home, business and farm. Though its expanded offerings and customer service were second to none, Indiana Farm Bureau knew it needed to revamp its payments experience to centralize payments, add new capabilities and simplify the payments process as a whole.


“We have greatly enhanced our online payments and improved our website to make it more user-friendly. In response, we have received a lot of positive feedback from policyholders on the improvements and ease of use.”

Serita Kent
Manager of Payment Processing, Indiana Farm Bureau

The Challenge

  • Decentralized payment systems drove confusion for policyholders looking to pay
  • Managing payments impacted staff time spent on serving policyholders
  • Policyholders were able to pay property and casualty premiums online, but not life insurance

The Solution

  • Indiana Farm Bureau utilized the ACI Speedpay solution to centralize payments and expand payment capabilities
  • The solution allowed for expanded payment capabilities to include mobile, web, interactive voice response (IVR), credit, debit and ACH
  • Additionally, ACI Speedpay’s Integrated Treasury Management saved staff time on reconciliation

The Results

  • 20% growth of electronic payments for Indiana Farm Bureau in the past three years
  • Positive policyholder feedback, with ease of use cited as major benefit
  • Real-time payment postings leading to increased satisfaction among both policyholders and staff