Increasing Acceptance, Reducing Risk and Expanding eCommerce Reach
Driven by increased eCommerce competition, rising fraud rates and an aggressive expansion plan, fashion retailer Mango partnered with ACI Worldwide to protect its customers and enter new markets. See how our global fraud management solution and dedicated risk analyst team worked to boost acceptance rates to 97%.
“Mango ended 2019 with 26.7% Growth in online sales, totaling 564 million euros and representing 24% of total group turnover. The company gained almost 900,000 new online customers during the COVID-19 lockdown in 2020.*“
The Challenge
eCommerce is increasingly important in the competitive world of fashion retail
Mango was experiencing a broad mixture of eCommerce fraud issues
The retailer was also looking to safely expand its online business
The Solution
Mango partnered with ACI Worldwide to reduce risk and support its expansion goals
ACI coupled its global fraud management solution with a dedicated risk analyst team
ACI leveraged its stream analytics engine, self-service business intelligence portal and global consortium data to meet Mango’s KPIs
The Results
Mango released additional revenue while maintaining low fraud levels
ACI fraud management solution boosted acceptance rates to 97%
Supported safe launch into new, high-risk eCommerce geographies
* Mango Gains Almost 900,000 New Online Customers During the Lockdown, June 30, 2020
