Octane Drives Seamless, Self-Service Mobile Wallet Experiences
Octane, a growing fintech providing cutting-edge technology and a seamless financing experience for powersports vehicles through its in-house lender, Roadrunner Financial, was looking for solutions to reduce call volume and drive a better mobile experience for their customers. Through ACI Walletron, part of the ACI Speedpay solution, the award-winning company enabled self-service account management options within the mobile wallet already on its customers’ phones, with limited IT resources needed.
Through ACI Walletron, part of the ACI Speedpay solution, Octane enabled self-service account management options within the mobile wallet already on its customers’ phones, with limited IT resources needed.
The Challenge
Octane was experiencing a growing customer base while expanding into new markets, driving up inbound and outbound call volumes related to billing, payments and collections. The powersports lender sought to improve their mobile payments experience, with nearly 70 percent of their customers stating they preferred to pay via a mobile device instead of desktop.
They were searching for a solution that would allow them to scale along with their rapidly expanding customer base.
The Solution
Octane worked with ACI Worldwide to add ACI Walletron and improved guest payment options to their existing ACI Speedpay solution. The ACI Walletron pass was configured to link consumers to the most frequently used payment and account management features. The company promoted the ACI Walletron pass as a simple way to manage accounts via Apple Wallet or Google Wallet already installed on customers’ mobile devices.
The Results
Octane now provides a branded, personalized payments experience integrated with the mobile wallets already on most devices. The lender also improved the guest payments experience by offering non-registered visitors to make payments with simpler account verification protocols. Over the first year, Octane shifted a large percentage of call volume to self-service payments through the ACI Walletron pass.
Octane customers have been adding ACI Walletron passes on their own, leveraging the mobile wallet they are already using for other payments and credentials. Customers like the seamlessness of the experience according to feedback shared with the lender and are making their payments in a timely fashion, as they receive reminders when their payment is due or their account needs attention.
“We’re now able to offer our customers the modern mobile payment solution they expect because of our partnership with ACI Walletron.”
Rob Nightingale Product Manager, Octane
“This is a huge win for both our customers and our company. The payment experience we offer is as seamless as our financing experience.”
Rob Nightingale Product Manager, Octane
About Octane
Octane is revolutionizing recreational purchases by delivering a seamless, end-to-end digital buying experience. The organization connects people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases — like powersports vehicles, RVs, and outdoor power equipment — fast, easy, and accessible.
Octane adds value throughout the customer journey: inspiring enthusiasts with editorial brands, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing and supporting customers throughout their loan with superior loan servicing.
