Ursinus College Improves Student Satisfaction by 25%
Before Ursinus College in Collegeville, Pennsylvania started using ACI Speedpay solutions, managing eCommerce took half a workday. Ellen Curcio, Associate Controller – Receivables for Ursinus, estimated that she spent three to four hours — or more — manually processing eCommerce payments. The system they were using was more appropriate for secondary education, not higher education, and it was not working.
“It was crucial that our payments vendor was an Ellucian strategic partner. With ACI’s technology, integration was seamless, and they let us offer students and parents convenient, easy-to-use payment options while backing us up with comprehensive support“
- Employees were spending three to four hours manually processing payments.
- Students and parents were asking for easy online payment options.Ursinus needed a solution that would easily integrate with Colleague by Ellucian.
- Ursinus chose ACI Speedpay Solution because ACI is an Ellucian strategic partner and offers easy integration, more payment options, comprehensive support and easy-to-use, cost-saving solutions.
- Increased student satisfaction by 25%1
- Students and parents now have access to real-time account information to know exactly what they have to pay and when, and their payments history.
- Staff spends only minutes on manual payment processes and everything is seamless.
- With manual processes eliminated, far fewer errors occur.
1 Results from the 2016 TechValidate survey entitled “Bill Payment Solution”
201 – 500 employees