Case Study

Ursinus College Improves Student Satisfaction by 25%

Before Ursinus College in Collegeville, Pennsylvania started using ACI Speedpay solutions, managing eCommerce took half a workday. Ellen Curcio, Associate Controller – Receivables for Ursinus, estimated that she spent three to four hours — or more — manually processing eCommerce payments. The system they were using was more appropriate for secondary education, not higher education, and it was not working.

The Challenge

  • Employees were spending three to four hours manually processing payments.
  • Students and parents were asking for easy online payment options.Ursinus needed a solution that would easily integrate with Colleague by Ellucian.

The Solution

  • Ursinus chose ACI Speedpay Solution because ACI is an Ellucian strategic partner and offers easy integration, more payment options, comprehensive support and easy-to-use, cost-saving solutions.

The Results

  • Increased student satisfaction by 25%1
  • Students and parents now have access to real-time account information to know exactly what they have to pay and when, and their payments history.
  • Staff spends only minutes on manual payment processes and everything is seamless.
  • With manual processes eliminated, far fewer errors occur.

1 Results from the 2016 TechValidate survey entitled “Bill Payment Solution”