Case Study

Westpac New Zealand Gets Proactive in Fighting Fraud

Westpac New Zealand worked with ACI Worldwide to put in place a real-time fraud detection system that will span all lines of business and channels. Unlike systems that rely solely on a score, the bank’s anti-fraud solution combines predictive analytics and expertly defined rules for the fast, accurate and flexible response to changing fraud patterns in real-time.


“The intelligence and flexibility we gained with our new fraud solution have dramatically improved Westpac New Zealand’s ability to identify — and ultimately neutralize — new fraud schemes as they emerge.”

Patrick Cattermole
Manager of the Card Fraud Team, Westpac New Zealand

The Challenge

  • With fraud growing in volume and complexity worldwide, Westpac New Zealand sought to become more proactive in identifying risks and protecting its customers.

The Solution

  • Westpac New Zealand worked with ACI Worldwide to put in place a real-time fraud detection system that will span all lines of business and channels.

The Results

  • Unlike systems that rely solely on a score, the bank’s anti-fraud solution combines predictive analytics and expertly defined rules for the fast, accurate and flexible response to changing fraud patterns in real time. As a result, Westpac has dramatically improved its ability to identify and neutralize new fraud schemes as they emerge.