Case Study

Westpac New Zealand Gets Proactive in Fighting Fraud

Westpac New Zealand worked with ACI Worldwide to put in place a real-time fraud detection system that will span all lines of business and channels. Unlike systems that rely solely on a score, the bank’s anti-fraud solution combines predictive analytics and expertly defined rules for the fast, accurate and flexible response to changing fraud patterns in real-time.


“The intelligence and flexibility we gained with our new fraud solution have dramatically improved Westpac New Zealand’s ability to identify — and ultimately neutralize — new fraud schemes as they emerge.”

Patrick Cattermole
Manager of the Card Fraud Team, Westpac New Zealand

The Challenge

With fraud growing in volume and complexity worldwide, Westpac New Zealand sought to become more proactive in identifying risks and protecting its customers.

The Solution

Westpac New Zealand worked with ACI Worldwide to put in place a real-time fraud detection system that will span all lines of business and channels.

The Results

Unlike systems that rely solely on a score, the bank’s anti-fraud solution combines predictive analytics and expertly defined rules for the fast, accurate and flexible response to changing fraud patterns in real time. As a result, Westpac has dramatically improved its ability to identify and neutralize new fraud schemes as they emerge.

Customer:

Westpac Color Logo

Westpac New Zealand

Industry:

Financial Institutions

Company Size:

500 – 1,000 employees

Location:

New Zealand and other Pacific countries

Solution: