First Hawaiian bank manages payments modernization with a SaaS-based solution

For a U.S.-based commercial and consumer banking service provider, successfully navigating a divestiture process while maintaining the highest level of service and reliability for its customers relied on the SaaS-based domestic RTGS and cross-border solution capabilities.

The challenge

• First Hawaiian Bank needed to manage the impact of a corporate divestiture without disruption to customer service
• As a now independent institution, it needed to continue delivering the high-level customer service for which it was known, without adding technical or operational resources
• The fixed timeline meant all migration activities must be completed on time, with support ready on day one

The solution

• Leverage domestic RTGS and cross-border solution capabilities to meet its operational requirements
• ACI delivered a SaaS-based solution to achieve the efficiencies FHB needed for its wires and cross-border payments platform
• ACI manages all day-to-day technology operations and offers dedicated support — removing the need for internal desktop or application support

The results

• The solution was launched seamlessly, ensuring continuity of service during the divestiture process
• The bank continues to offer superior customer service through more efficient, robust technological implementations
• SaaS-based domestic RTGS and cross-border solution capabilities have enabled future development as well, accelerating the bank’s ISO 20022 compliance efforts and supporting an integrated payables project