Case Study

First Hawaiian Bank Manages Payments Modernization With a SaaS-Based Solution

For a U.S.-based commercial and consumer banking service provider, successfully navigating a divestiture process while maintaining the highest level of service and reliability for its customers relied on the SaaS-based ACI High Value Real-Time Payments solution.

The Challenge

  • First Hawaiian Bank needed to manage the impact of a corporate divestiture without disruption to customer service
  • As a now independent institution, it needed to continue delivering the high-level customer service for which it was known, without adding technical or operational resources
  • The fixed timeline meant all migration activities must be completed on time, with support ready on day one

The Solution

  • Leverage ACI High Value Real-Time Payments to meet its operational requirements
  • ACI delivered a SaaS-based solution to achieve the efficiencies FHB needed for its wires and cross-border payments platform
  • ACI manages all day-to-day technology operations and offers dedicated support — removing the need for internal desktop or application support

The Results

  • The solution was launched seamlessly, ensuring continuity of service during the divestiture process
  • The bank continues to offer superior customer service through more efficient, robust technological implementations
  • SaaS-based ACI High Value Real-Time Payments has enabled future development as well, accelerating the bank’s ISO 20022 compliance efforts and supporting an integrated payables project