Case Study
First Hawaiian Bank Manages Payments Modernization With a SaaS-Based Solution
For a U.S.-based commercial and consumer banking service provider, successfully navigating a divestiture process while maintaining the highest level of service and reliability for its customers relied on the SaaS-based ACI High Value Real-Time Payments solution.
The Challenge
- First Hawaiian Bank needed to manage the impact of a corporate divestiture without disruption to customer service
- As a now independent institution, it needed to continue delivering the high-level customer service for which it was known, without adding technical or operational resources
- The fixed timeline meant all migration activities must be completed on time, with support ready on day one
The Solution
- Leverage ACI High Value Real-Time Payments to meet its operational requirements
- ACI delivered a SaaS-based solution to achieve the efficiencies FHB needed for its wires and cross-border payments platform
- ACI manages all day-to-day technology operations and offers dedicated support — removing the need for internal desktop or application support
The Results
- The solution was launched seamlessly, ensuring continuity of service during the divestiture process
- The bank continues to offer superior customer service through more efficient, robust technological implementations
- SaaS-based ACI High Value Real-Time Payments has enabled future development as well, accelerating the bank’s ISO 20022 compliance efforts and supporting an integrated payables project
Customer:
First Hawaiian Bank
Industry:
Financial Institutions
Company Size:
1,001 – 5,000 employees
Location:
Honolulu, Hawaii, United States
Other countries in the Pacific
Solution: