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With over 14,000 locations in the United States alone, and customers who have different cultural and appetite needs, it was important for this QSR to have a payments solution that was quick to serve their customers’ needs and consistently available 24 hours a day/seven days a week.


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No Time for Downtime

One of the world’s largest QSRs was looking for a payments solution that was quick to serve its customers’ needs, consistently available – 24 hours a day, seven days a week – with the scalability to allow new retail locations and the flexibility to enable inclusion of future payment technologies. Additionally, the QSR was faced with the ongoing burden of PCI compliance regulations, as well as staying on top of the latest security measures.

A Satisfying Quick to Serve Payment Solution

The QSR retailer partnered with ACI to implement a hosted payments solution, coupled with a full redundancy plan, which keeps the payments switch running 24/7. The solution gave the retailer the flexibility to add store locations and future payment technologies, and allowed reallocation of dollars earmarked for staff and hardware to other strategic projects, while also reducing the burden of PCI compliance.

From Sporadic Service to 100% Uptime

Since implementing ACI’s hosted payments solution, the QSR significantly improved uptime to 100%, which makes cost from downtime a thing of the past.The solution also provided an immeasurable benefit by giving the corporate office credibility with its franchisees. And with ACI taking on the burden of PCI compliance and keeping the latest versions of the payments software up and running, it allowed the retailer to realize savings in both time and money.


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