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Powered by both ACI and Integrated Research (IR), it delivers actionable insight in real-time, allowing you full visibility and analysis of trends, optimize operations, improve security and enhance your customer journey.

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Payment Service Management
A single, comprehensive view of payments across the business

Payment Service Management powered by Prognosis enables you to centrally monitor your entire IT-based payments infrastructure.

  • Increases organizational efficiency by giving a single clean view for both the business and the IT organization
  • Quickly identify and resolve application, reviewer or network issues
  • Optimizes the customer experience by quickly identifying items sitting in queues
Real-time proactive alerts ensure top-level performance, availability

Payment Service Management powered by Prognosis allows the retail payment industry to accelerate their digital transformation.

  • Maximizes the customer experience by ensuring the availability of terminals, interchanges and issuers
  • Improve the efficiency of your organization by quickly identifying problematic activities
Proven, flexible and future-proof

Payment Service Management powered by Prognosis is a mature solution jointly offered by ACI and IR, developer of the market leading Prognosis performance management solutions. It seamlessly integrates with existing management frameworks such as IBM Tivoli and HP Operations Manager (Open View), ensuring you receive leading-edge monitoring and management capabilities while preserving legacy investments.

Payment Service Management Powered by Prognosis

Payment Service Management powered by Prognosis allows you to take control of your entire payments environment. With less risk and more peace of mind, this solution will allow you to respond faster to issues, effectively preventing outages.

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  • Rabobank
  • Stategic payment services
  • Fifth third bank

RaboBank Uses Prognosis to Monitor 24/7 Transactions

Rabobank, a global leader in the banking industry, authorizes 1.3 billion card transactions a year. To provide 24/7 operations and support, they had to move to an entirely different software infrastructure that utilized ACI's Consumer Payment Processing solution. Rabobank decided to begin a project to migrate their card payments system from the HPE NonStop platform to IBM z/OS.

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Strategic Payments Services Maintains Customer Service Level Goals with Prognosis for Postilion

SPS is Australia’s fastest growing electronic payment solutions provider. In just two years since their inception in 2006, they have processed over 100 million transactions.

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Prognosis Helps Fifth Third Processing Solutions Unlock the Value of Its Information

Cincinnati OH-based Fifth Third Processing Solutions was interested in gaining deeper insight to the performance and transactions flowing through its distributed point-of-sale applications.

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Merging together productivity, performance and operations, the Prognosis for ACI Money Transfer System module can be added to Payment Service Management for Prognosis to provide unprecedented insight into Money Transfer System.


Through graphical, intuitive dashboards and trend analysis, Payment Service Management’s Prognosis for ACI Proactive Risk Manager module enables fraud managers to proactively monitor and manage in real time not only the Proactive Risk Manager application, but also its environment and the activities of its operators.


Through interactive dashboards and metrics, Payment Service Management’s Prognosis for Postilion module provides a comprehensive view of your payments environment, including TPS, trends per region and card type, value of approved/declined transactions per codes and more.


Through in-depth monitoring and analysis of transactions, applications and infrastructure, Payment Service Management’s Prognosis for Consumer Payment Processing modules enable you to proactively ensure your payment systems are performing efficiently and effectively across your entire business.