Displaying 1 - 10 of 118 Consumer Payments blog posts
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Strong Customer Authentication: New Rules Will Trigger Profound Changes in Many Organizations [Q&A]
Friday, October 16, 2020 Katrin Boettger to Consumer Payments, Fraud ManagementOne of the biggest industry issues for the payments community right now is strong customer authentication (SCA) – the new regulation for card payments, including card-not-present or eCommerce payments. This is due to come into force on December 31, 2020 in the EU, and on September 14, 2021 in the U.K. ACI recently brought together industry stakeholders for a webinar entitled Competition Versus Compliance: How an SCA Exemptions Strategy Can Grow Your Business. I spoke with these stakeholders about the challenges, but also opportunities, that SCA will bring to the payments industry.
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The Two Sides of Payments Modernization in Asia: Real-Time and Financial Inclusion
Wednesday, October 14, 2020 Leslie Choo to Low Value Real Time Payments, Consumer PaymentsHome to nearly 60 percent of the world’s population, as well as some of the most dynamic and diverse markets, the Asia-Pacific (APAC) region plays a critical role in shaping the world economy. The diversity of the region is also evident in its payments landscape, with almost every country forging its own path towards payments modernization.
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The Fight for Fuel Customer Loyalty Is On
Thursday, October 08, 2020 Bob Koscheski to Consumer PaymentsIn 2019, price determined where 59 percent of consumers chose to purchase their fuel, and more than half opted to pay at the pump, preferring to simply pay for gas and go.
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Payments Modernization in the Cloud: An Inflection Point in the History of Payments
Tuesday, August 18, 2020 Katrin Boettger to Payments and Industry Trends, Consumer PaymentsPublic cloud is one of the big buzzwords in payments right now. While a few years ago financial institutions were reluctant to embrace the technology, they are now among the most likely to do so. ACI discussed the topic of Payments Modernization in the Cloud during a recent webinar, moderated by Finextra’s Head of Research Gary Wright. Katrin Boettger caught up with the panellists — Ciaran Chu, head of cloud at ACI; Peter Hazou, business strategy leader at Microsoft and Lu Zurawski, practice lead, retail banking at ACI — about why the COVID-19 pandemic might be a further catalyst for the worldwide adoption of cloud technology.
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From "Access to Cash" to "Access to Digital" – How Innovative Thinking Is Keeping SMEs Trading
Monday, August 03, 2020 Lu Zurawski to Consumer Payments, Payments and Industry TrendsWith millions of people in London and the wider U.K. having endured lockdowns and restrictions, the COVID-19 pandemic has had a massive impact on our shopping habits. While some supermarkets have struggled to keep up with customer demand and social distancing rules, many small, local business have adapted to the crisis quickly, efficiently and in innovative ways. While supermarkets have run out of delivery slots, smaller businesses are now offering local deliveries whilst providing safe digital payments options. They are also selling goods that the big supermarkets have run out of because traditional supply chains have been interrupted.
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Scale, Speed and Differentiation – How Acquirers Can Thrive in the 2020s
Wednesday, July 22, 2020 Katrin Boettger to Consumer PaymentsNew players, changing consumer behaviors and expectations, shrinking margins and more regulations – the world of acquiring is changing fast. How can acquirers thrive in the 2020s? ACI debated this question during a recent webinar, and I talked to the participating panellists – Carlos Perez Rubio, senior principal product manager, ACI Worldwide, George Peabody, partner, Glenbrook and David Gale, vice president – Technology, Moneris – and asked them how acquirers should prepare for the future.
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For LATAM’s Financial Institutions, Long-Term Success Runs Through the Public Cloud
Wednesday, July 08, 2020 Mauricio Idárraga to Consumer PaymentsIn just a few short years, the public cloud has become an invaluable driver of innovation, cost savings and security for businesses throughout the world. For the LATAM region, which is already experiencing an acceleration of its modernization efforts due to the COVID-19 pandemic, the public cloud can serve as a gateway for transformation — helping to deliver long-term success, particularly as we enter the era of real-time payments.
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No Margin for Error: Acquirers Must Now Master the Art of Reinvention [Q&A]
Monday, May 18, 2020 Katrin Boettger to Consumer PaymentsThe digital transformation of banking and growing competition within the industry is rapidly changing the world of global acquirers. Long gone are the days when an acquirer’s primary role was simply to facilitate an acceptance ecosystem for credit card payments. As part of its new “Prime Time for Real-Time” report, ACI recently published No Margin for Error, an eBook looking at the changes — and challenges — facing acquirers. I spoke to Ruth Fornell, our executive vice president – consumer payments, about the key insights, why acquirers are being forced to rethink their business models and what the future may hold.
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Digital Payments: A Creature Comfort in the Era of COVID-19
Wednesday, May 13, 2020 Silvia Mensdorff-Pouilly to Consumer PaymentsHumans have an impressive ability to adapt – and have quickly done so in terms of their spending behaviors and choice of payment methods in response to the COVID-19 pandemic. Lockdowns forced many to consider cash alternatives to make payments, driving a huge surge in demand for digital payment services. And in some European countries, demand has risen as much as 81 percent.
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Why Human Nature Presents a Challenge for Acquirers
Thursday, May 07, 2020 Lu Zurawski to Consumer PaymentsIt’s one of the great paradoxes of human behavior: people are predictably unpredictable. We work in irrational ways, hearts win out over heads and the unexpected can rapidly become the norm. Try as we might, predicting the emergence of any new trend is difficult – particularly in unpredictable times – and this is just as true in the world of payments as it is elsewhere.