Displaying 1 - 10 of 199 retail_payments blog posts

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  How to Deliver on Customer Experience in a Digital Payments Era

  Tuesday, September 12, 2017 Silvia Mensdorff-Pouilly to Retail Payments, Payments and Industry Trends

  Don’t Break the Bank – Building for the New Payments Ecosystem.

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  Pairing Payments Innovation with Security Needs in Southeast Asia

  Wednesday, August 30, 2017 Leslie Choo to Payments and Industry Trends, Retail Payments

  Many Asian governments – most notably those of Singapore and Hong Kong – have launched well-received initiatives to encourage collaboration rather than competition between the fintech start-up world and banks. This has enabled traditional banks to tap into the innovative solutions that fintechs offer, while the banks themselves bring to the table considerable experience with data, resilience, reliability and customer protection.

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  What’s Your Small Business Banking Bacon?

  Friday, August 18, 2017 Missy Rose to Transaction Banking, Retail Payments

  Every hip recipe has bacon in it these days. So why shouldn’t your digital banking experience be the same? After all, it’s a yummy addition that gives a standard dish that extra flair.

  Small business banking has been a prodigious untapped market for over a decade. Banks desperately strive to make revenue from this market, but in most cases, they have struggled to do so.

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  The Constant of Change and the Future of Commercial Banking

  Thursday, April 20, 2017 Mark A. Ranta to Payments and Industry Trends, Transaction Banking, Retail Payments

  Let’s clarify this before I lose anyone; the self-proclaimed “pioneer of wisdom,” noted Greek philosopher Heraclitus, is credited with the saying Panta rhei, "everything flows." More commonly, you have probably heard this as “the only constant is change,” but either way, this teaching has withstood the test of time, as it is not only applicable, but feels like a worldly truth when I find myself talking about today’s transaction banking landscape. A robust time of change is upon us; one that has brought us to the precipice of a new era in banking. Understanding the driving forces behind this change as well as embracing new business models will be a key to success, or even to survival.

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  El Riesgo Oculto de “Dormirse en Los Laureles” [The Hidden Risk of Complacency]

  Monday, March 13, 2017 Natalia Ruiz to Merchant Retail, Retail Payments

  Available in Spanish and English

  As a professional in Latin American electronic payments, I often forget how it is to live not knowing what’s going on backstage every time I use my cards. My specialization makes me aware of trends worldwide, so while traveling, I’m able to analyze different technologies in action. My consumer side, also known as my ‘shopaholic’ side, exposes me to multiple situations, since any trip—be it business or leisure—always provides a good opportunity to shop. On a recent trip, I had the chance to experiment with my Argentinian cards during a semi-long-term stay. While out of country for 40 days, I experienced first-hand the challenges that consumers encounter with the EMV payments barrier.

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  Driving Toward Innovation in Digital Banking User Experience

  Friday, February 03, 2017 Missy Rose to Payments and Industry Trends, Retail Payments, Transaction Banking

  The need for delivering on a user experience strategy necessitates the use of common and sometimes confusing lingo like CX, UX, information architecture, UX design and UI design. It introduces ways to gain deeper understanding of customers through methods like personas, journey mapping and Kano analysis. It commands phrases like customer-centric, experience-driven, and ideation/visioning. In the past 4 months, I have interviewed more than half a dozen agencies to engage one that could go beyond the buzzwords and the methods described above. I want to be convinced that great and meaningful changes can happen to UI’s. After all, talk is cheap.

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  Have US Issuers Done Everything To Help Customers Transition To EMV?

  Monday, December 05, 2016 Karin Brown to Payments and Industry Trends, Retail Payments, Merchant Retail

  U.S. consumers with chip-and-signature cards may find some merchants outside the U.S. (and particularly in Europe) that are unwilling or unable to process their cards, even though they have embedded chips. 

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  Bold Demonetization Plan Leapfrogs India Ahead in Electronic Payments

  Thursday, November 17, 2016 Shekhar Ganapathy to Retail Payments, Payments and Industry Trends

  Indian Prime Minister Modi’s demonetization program launched on November 8^th—with the objective of curbing fraud by removing counterfeit and illegally gained currency (aka “black money”) from circulation—is an incredibly bold initiative, which has short and long-term impacts for India and the global economy.  Some have called this “the single biggest decision taken by the Indian government since Independence.” The surprise move will invalidate approximately 86% of all cash, as hundreds of millions of people exchange currency in the lead-up to the December 30^th deadline to replace all invalidated notes.

  
  
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  Sweeping (and Overnight) Changes in Indian Banking Sector—and Why the Demand for Managed Services is Increasing

  Wednesday, November 16, 2016 Shekhar Ganapathy to Payments and Industry Trends, Retail Payments

  In August, 2015, the Reserve Bank of India (RBI) approved 11 Payment and Savings Bank licenses to firms across India, which will be allowed to accept deposits, provide payments services and distribute third-party financial products, but not to lend or issue credit cards. Ranging from nascent FinTechs to established stalwarts like the Department of Posts (the mail delivery system of India), the progressive introduction of payment banks will make way for new entrants serving hundreds of millions of banking customers in India—and these new banks won’t require all of the formalities of traditional banks to bring competition to the marketplace. 

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  Fintechs seeking bank charters? Yes, really.

  Wednesday, July 27, 2016 Ian Rubin to Transaction Banking, Immediate Payments, Retail Payments

  The common understanding in the industry is that, as bank regulators gradually inch their way toward regulating financial technology companies that transact banking, lending, and payments, the fintech companies are retreating, trying to move as far from those regulators as possible, for as long as possible.  The industry narrative is that, when the regulatory heat eventually gets too high, the fintechs will change business models, or combine with other companies, or seek to be acquired by the very banks they now compete against.