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Across America, the majority of students who drop out of college cite cost as the reason why. Additionally, the number of data breaches at higher education institutions is growing 20% while student financial services budgets are shrinking by 5%.1 Working within this environment, Millersville University sought to implement a cost-effective strategy that would deliver convenient payment experiences geared toward defeating fraud.

1 Gemalto, NACUBO student financial services operating budget, Public Agenda

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Millersville

The Challenge

  • Students, parents and administrators wanted greater security for sensitive payments information
  • Current payment options did not satisfy student and parent demands for online, digital payments
  • Millersville University wanted to create an omni-channel platform that would optimize their mobile, web and point-of-sale (POS) payment options

The Solution

  • Millersville migrated student payments information onto ACI’s PCI-compliant platform, virtually eliminating the security burden
  • The university added credit card, debit card and ACH capabilities for tuition and 25 additional payment types
  • UP Bill Payment solutions and Banner 9 by Ellucian were integrated to optimize the omni-channel platform

The Results

  • Millersville enhanced the security of student payments information and has seen an increased demand in students and parents paying online

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