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Today’s fast-changing global payments landscape is focused on choice and flexibility for consumers — with a growing variety of channels, payment types, fulfillment methods and goods on offer. But with this choice and variety comes opportunity for fraudsters, in at least equal measure.

In this omni-channel environment, striking the right balance between fraud prevention and customer service is a challenge that requires efficient processes, high-performing teams and advanced technology. Above all, it needs human intelligence and ongoing expert analysis to shape, drive and monitor strategies.