Managed by experts
ACI deploys experienced fraud and risk analysts to work closely with merchant customers, developing risk strategies and key performance indicators that are aligned to business strategy.
ACI analysts quickly become an extension of an in-house team, improving the performance of any risk strategy over time and providing help and advice when considering new markets, products or promotions.
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Working alongside customer fraud teams
ACI’s risk team maintains a relentless focus on the business performance of its customers making sure that sales and business growth are enabled, manual reviews are kept to a minimum and fraud rules are tailored and adjusted to meet the changing needs of the business.
Qualified and experienced in fraud analysis
ACI’s risk experts have:
- An average 8 years of experience
- Degrees and certification in fraud management
- Backgrounds in mathematics, computer science, machine learning, predictive modeling and analytics, statistics and Structured Query Language (SQL).
- Experience across a wide range of sectors and disciplines – from retail to finance, marketing and digital media, teaching to travel and telephony
- Team members are based in Europe, the United States, Latin America and Asia Pacific. They speak a total of 10 languages and experience at first hand the way in which fraud behaviors differ and payment fraud migrates around the world.
Crew Clothing dramatically reduces fraud deny rates with ACI ReD Shield
Crew clothing, a luxury casual clothing brand, has grown significantly and now operates 78 UK stores and a thriving online operation, as well as successful mCommerce and call center sales channels in the U.K. and EU.
READ THE FULL CASE STUDY View all case studies
Beating fraud to the Finish Line
Finish Line, premium high street and online retailer of athletic shoes, apparel and accessories, enlisted the help of ACI and its ACI ReD Shield® real-time fraud prevention service to counter fraud attacks and reduce costly chargebacks.Read the full case study View all case studies
World's leading streetwear retailer combats excessive chargebacks and delivers double digit revenue growth
Fast growing Karmaloop was faced with up to 3% chargebacks on fraudulent or potentially fraudulent card payments, which could significantly harm their reputation with loyal and trendsetting customers.Read the full case study View all case studies
ACI ReD Fraud Xchange
Timely access to rich payment transaction data is the key to effective fraud prevention. ACI ReD Fraud Xchange (RFX) connects merchants with other merchants and with issuers in a multi-way, real time and near real time exchange of information – for faster fraud detection.
ACI ReD Shield with ReDi
ReD Shield is a real-time fraud prevention solution tailored to the needs of eCommerce merchants and payment service providers (PSPs). The solution is designed to enable business to protect revenues, support growth and enhance customer experience. Delivered as a managed service through an expert team of experienced risk analysts, ReD Shield provides instant decisions (accept/challenge/deny) on eCommerce and mCommerce transactions.