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Managed by experts

ACI deploys experienced fraud and risk analysts to work closely with merchant customers, developing risk strategies and key performance indicators that are aligned to business strategy.

ACI analysts quickly become an extension of an in-house team, improving the performance of any risk strategy over time and providing help and advice when considering new markets, products or promotions.


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Working alongside customer fraud teams

ACI’s risk team maintains a relentless focus on the business performance of its customers making sure that sales and business growth are enabled, manual reviews are kept to a minimum and fraud rules are tailored and adjusted to meet the changing needs of the business.

Qualified and experienced in fraud analysis

ACI’s risk experts have:

  • An average 8 years of experience
  • Degrees and certification in fraud management
  • Backgrounds in mathematics, computer science, machine learning, predictive modeling and analytics, statistics and Structured Query Language (SQL).
  • Experience across a wide range of sectors and disciplines – from retail to finance, marketing and digital media, teaching to travel and telephony
  • Team members are based in Europe, the United States, Latin America and Asia Pacific. They speak a total of 10 languages and experience at first hand the way in which fraud behaviors differ and payment fraud migrates around the world.

Case Studies

  • Aegean logo
  • Crew logo
  • Finish line logo
  • Karmaloop logo

Flying ahead of online fraud with ACI ReD Shield

Aegean Airlines, the largest carrier in Greece and a Star Alliance member, connects Greece with 87 international destinations in 32 countries, as well as flying to 33 domestic airports.

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Crew Clothing dramatically reduces fraud deny rates with ACI ReD Shield

Crew clothing, a luxury casual clothing brand, has grown significantly and now operates 78 UK stores and a thriving online operation, as well as successful m-Commerce and call center sales channels in the UK and EU.


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Beating fraud to the Finish Line

Finish Line, premium high street and online retailer of athletic shoes, apparel and accessories, enlisted the help of ACI and its ACI ReD Shield® real-time fraud prevention service to counter fraud attacks and reduce costly chargebacks.

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World's leading streetwear retailer combats excessive chargebacks and delivers double digit revenue growth

Fast growing Karmaloop was faced with up to 3% chargebacks on fraudulent or potentially fraudulent card payments, which could significantly harm their reputation with loyal and trendsetting customers.

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