Global Payments Insight Series
Commerce is being disrupted as consumers demand speed, convenience and simplicity. To serve their needs, banking and payments have been radically altered as Fintech entrants provide the market with new digital tools. Feeling a little threatened? Then check out our series of reports for insights into how to stay competitive in the changing payments landscape.Read the Latest Report
2018 Global Payments Insight Survey | Investing in the Future of the Customer Experience
To succeed in a rapidly changing environment, enterprises need to invest in the foundations for future innovation. This paper covers payments trends across verticals and provides insights into top priorities for current investment and the evolution in viewpoints on payments innovation.
2017 Global Payments Insight Survey | Gaining Traction in a Changing Landscape
This global survey of merchants, retail banks and billing organizations examines strategic plans and IT investment trends, asking respondents about their experiences, perceptions and expectations of payments and how this is shaping their investment and development activity.
2016 Global Payments Insight Survey | Finding your place in the evolving payments ecosystem
This global survey of merchants, retail banks and corporate banks, and billing organizations examines strategic plans and IT investment trends, asking respondents about their experiences, perceptions and expectations of payments and how this is shaping their behavior.
Insight Reports for Banks
Real time Open APIs at the Heart of Payments Transformation
Discover what’s driving digital payments transformation, and where banks are prioritizing investment
Immediate Payments and Open APIs Dominate Retail Bank Investment Priorities
Understand the market drivers influencing retail payments investment.
Payment providers under siege from new competitors
The retail payments industry is an increasingly competitive space, and banks face mounting pressure. They need to deliver on growing expectations for enhanced payment experiences while, in many cases, also managing legacy IT and operating under tight budget constraints is a significant challenge.
Insight Reports for Bill Pay Organizations
See The Top New Ways to Pay Bills
Customers expect convenience and safety. See how executives are increasing security while launching new ways to pay.
Catching UP with Consumer Demand for Bill Payment Services
How organizations are meeting consumer demands for new ways to pay, and what you need to do to keep up.
Facing the Need for Innovation
Organizations face growing competition when it comes to their payment services. This is in turn fueling payments development as organizations fight to stay competitive in their market.
Insight Reports for Merchants
Explore the Payments Investment Choices of Merchants Around the Globe
Faster, safer payments are just the beginning. Get insights into how merchants are working to increase satisfaction and reduce cost.
Merchants View Payments as a Key Driver of Customer Engagement
Read how the role of payments within the merchant environment and how payments technology is seen by merchants themselves is changing rapidly.
Changing the merchant experience
This report looks at key aspects of global merchant retailers’ existing payment infrastructures, their forecasts for spending, areas for investment and their perceptions on where payments fit within their business.