Billing Resources

Meet today’s top bill presentment and payment challenges with exclusive insights on emerging payment channels, shifting consumer preferences, the rise of digital payments, new regulations, and more.

Digital Wallet

Case Study


Digital Wallets Meet Customers’ Digital Payment Demands


Borrowers Want To Self-Serve Their Auto Loan Payments

Our latest survey of consumers’ bill-paying habits show a big shift toward mobile-payments adoption and related self-serve experiences, presenting big opportunities for lenders to dramatically lower their costs.

A nighttime shot of a busy intersection with a motion blur of cars passing as well as the bokeh from multiple lights spread across the image.

Industry Event

Industry Event

Money20/20 USA 2023

October 22 - October 25

Tunnel with moving walkways, the tunnel is covered in parallel lines of LED lights.

Industry Event

Industry Event

Fintech Meetup 2023

March 19 - March 22



ACI’s Integrated Treasury Management


Billing and Payments Forecast for 2023: Predictions From Industry Experts

According to Chinese astrology, 2023 will be the Year of the Rabbit, closing out 2022 as the Year of the Tiger. This year certainly has been a tiger, with rising costs that have been hard to tame.

utility bill pay dashboard


3 Ways To Optimize Meter-to-Cash With Smarter Bill Pay Practices

Optimizing the meter-to-cash process is top of mind for utility companies looking to harness digital transformation to lower costs and improve customer experiences.


Setting the Scenario, What Is Request to Pay?

Real-time payments are becoming the new normal, and digital transformation is the next step in revolutionizing banking. A key product in this arsenal is Request to Pay, an instant payment that enables a simple, instant and seamless payments experience for both the payer and receiver, unlocking promising benefits for merchants, banks, acquirers and billers.

Digital Wallet

Monroe County Water Authority Logo

Monroe County Water Authority Gives 200,000 Customers Easy Pay Option

A close up of a hand going to unlock a car door with their car key.

car icon

Modernizing the Auto Loan Payments Experience


How a Fortune 500 Utility Company Took Bill Payments Mobile

More consumers than ever are willing to change how they pay their bills, in pursuit of greater convenience, and payment experiences that better fit their daily lives. That’s one of the key findings in our latest ACI Speedpay Pulse survey of consumer bill pay behaviors and preferences.