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  • A new approach to service delivery

    Wednesday, April 20, 2011

    For any large organization, purchasing a new piece of technology isn’t just a case of buying a piece of software and getting the CD to install it. Alongside any significant purchase, comes the need for accompanying services and consultancy – the people and expertise to support the implementation and ongoing management of the system.

  • The changing face of testing

    Friday, April 15, 2011

    As a Test Consultant, it is an occupational hazard that I can get quite passionate about testing. But even taking account of my natural enthusiasm, I still think there are some exciting things happening in the world of testing right now.

  • Happenings in the retail space - Part 2

    Friday, April 01, 2011

    In my blog yesterday I started to explore some of the challenges retailers face with loyalty schemes. Continuing that theme, we also found from our research that more than 2 in 5 U.S. consumers have had a negative experience with a loyalty program.

  • IPS in review

    Friday, March 25, 2011

    As the IPS conference in London drew to a close yesterday one theme was coming through loud and clear: there are plenty of new payments methods emerging into the mainstream, such as mobile, and lots of new ways to interact with customers.

  • Cutting costs is not enough

    Thursday, March 24, 2011

    Yesterday at the IPS conference in London, a major theme emerged for payment banks: managing costs is no longer enough to maintain a successful payments business – banks simply have to become more efficient.

  • Saying goodbye to the old...

    Wednesday, March 23, 2011

    I blogged earlier this week about the importance of payments and banks adding value for their corporate customers, which is being highlighted at IPS. Electronic payment volumes are still increasing and banks have to look at how they are being managed and processed.

  • Will transaction banking please step forward?

    Tuesday, March 22, 2011

    The provision of payments is a fundamental function of banking, practically as old as money itself. But since the introduction of cheques more than 350 years ago, the payments landscape has been evolving continually, due to changing customer requirements, competition, legislation and technology.

  • Looking forward to IPS

    Friday, March 18, 2011

    As we prepare for the IPS event in London next week, I am looking forward to the presentations and conference sessions, of course, but I think I am looking forward to the one-to-one discussions on the stand even more. There is no doubt that this is an exciting time in the industry and there are still a lot of changes happening.

  • Card fraud increases 60 per cent in 18 months

    Thursday, March 10, 2011

    ACI’s 2010 Global Card Fraud Survey has been making a splash in the media over the last few weeks. According to our research, approaching a third (29 per cent) of consumers across eight major economies have been victims of card fraud in the past five years. This is up from less than a fifth (18 per cent) in summer 2009.

  • Per Ardua Ad SEPA

    Wednesday, February 16, 2011

    SEPA is due to become a full-blown regulatory event once the end-dates are set by legislation. The first reaction to any regulatory change is generally that of ‘response’ – dealing with any required change. And that is often the minimum to achieve compliance.

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