Skip to content

Raise Member Satisfaction 25% with ACI’s Modern Billing and Payment Experiences1

Healthcare payers, including Horizon and Blue Cross Blue Shield of Michigan, raise enrollment, retention and ROI with ACI’s proven member engagement, billing and payment solutions.

By taking advantage of the entire payments lifecycle, healthcare payers can drive revenue and satisfaction, while keeping members happy and loyal through consolidated billing, text message plan payments and real-time claim payments.

ACI’s healthcare payer solution also offers more choices for members to sign up, service and renew their health insurance plans.


Horizon Healthcare Services, Inc.

“ACI’s system provides our members with choice, access and convenience that enable Horizon to work more effectively and efficiently to meet their increased billing and enrollment needs.”

William Wolfe, Director of Billing, Enrollment and Implementation

 Horizon increased members by 400%

Blue Cross Blue Shield of Michigan

“It was really brilliant how the ACI technical resources and our sales support team were all in sync in helping us craft a solution and a roadmap… Our internal investment was paid off in 10 months.”

Faran Farooqi, Strategic Capability Implementation and Operations

 BCBS MI went from 8 to over 31 payment options

Healthcare Solutions Simplify Billing, Payment and Communication

  • Win and retain more members with the most flexible options for bill presentment and payment
  • Achieve industry-leading security and full PCI and HIPAA compliance
  • Automate billing, payment and communications with a single integrated system
  • Reclaim the 80% sales lost at checkout*
  • Boost cross-sell with targeted offered in eBills
  • Slash document delivery costs by 50%*

ACI Powers Payments for 3 of the Top 5 Healthcare Companies in US

Raise member satisfaction by 25%, reduce staff time spent on payments by 19% and save 18% on security and compliance costs.2

UP Bill Payment solutions – A suite of billing and payment solutions to drive member satisfaction for healthcare payers

Electronic bill presentment and payment services – Delivers one solution for every billing and payments need across all payment channels

Customer communication management – Business users can orchestrate, change, manage content and govern all communications, removing the costs and long timelines of technology projects 

Real-time claim payments – Put money in your members’ bank accounts immediately

insurance healthcare
1 Insurance Business America, Chartwell
2 Averages of third-party survey of UP Bill Payment solutions clients

digital payment

Enabling Digital Payments in the U.S. Healthcare Market

In this report, produced by Aite Group, discover new insights into the transformational possibilities digital payments offer, including how healthcare payers can create a “retail-like” omni-channel billing and payments experience.

Download Report