• Announcement
ACI Worldwide Retail

ACI welcomes ISD customers

The combination of ISD’s in-store technology and market-leading approach to securing transaction data combined with ACI’s pedigree in delivering highly scalable, reliable and available payments engine will deliver the most comprehensive payments software in the market. Add ACI’s leading fraud detection and prevention solutions, integrated rewards management and other payment processing solutions, customers of ACI will now have the tools to drive a consistent-shopping experience and separate themselves from their competition with true innovation.

Pressures from the Durbin Amendment and customer-centric challenges mean turning payments into a source of differentiation is an opportunity that retailers should embrace. ACI’s acquisition of ISD Corporation offers retailers a fantastic opportunity to develop a payments strategy that forms the basis of delivering a cost-effective consistent shopping experience while reducing the overall costs of accepting electronic payments.

Read the full press release.

Frequently Asked Questions 

  • I’m an ISD customer, will my product roadmap change? Will my product be Sunset?

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    ACI believes strongly in the capabilities of ISD’s solutions and will integrate the ISD and ACI products following a best of breed approach. We believe this approach will offer retailers the most control over payments and deliver a stronger ROI.

    ACI does follow a product life-cycle maturity approach to managing its products. However, ACI does not end-of-life products. Investments in ISD and ACI products will continue to be supported.

    ACI expects changes to product roadmaps as we undertake the integration effort of bringing these leading solutions together under a single branded solution.

  • I’m a Retail Commerce Server customer, will the Retail Commerce Server product roadmap change?

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    ACI believes the acquisition will accelerate our plans to develop an in-store integration solution. We do not expect any other material impacts to the ACI Retail Commerce Server product roadmap.

  • What are the benefits of ACI payments systems?

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    A secure payments system from ACI drives maximum value from a retailer’s investment by:

    1. Reducing costs associated with maintaining PCI compliance
    2. Ensuring a consistent shopping experience regardless of customer initiation channel
    3. Implementing emerging payments solutions while reducing the impact to the stores and POS
    4. Reducing time to market for new features and services
    5. ACI’s comprehensive approach to payments significantly reduces the costs of processing electronic payments

  • Who should I contact if I still have additional questions regarding the acquisition?

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    There are 2 primary avenues of gaining additional information. 

    First, you can send an e-mail to mbox-am-marketing@aciworldwide.com with your questions. Your questions will be sent to the Integration Team for follow up.

    Secondly, you can reach out to your assigned customer manager. All ACI customers are assigned a customer manager and ISD’s customers should be receiving a welcome package with their contact’s name.

    As always, we encourage you to browse our website for information on products and services.