- Solutions
- Banking
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- ACI ConneticUnified cloud payments platform
- AcquiringDigital acceptance, merchant management
- IssuingDigital payments and accounts issuing
- Fraud managementReal-time enterprise fraud management
- RTGS / Wires and cross-borderMulti-bank, multi-currency processing
- Real-time, instant paymentsComplete real-time payments processing
- ATMsSelf-service, omnichannel digital experience
- Central infrastructureInnovative real-time payment infrastructure
- NEW Redefining the payments hub: Solving today’s banking payment challenges
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- Merchant payments
- ACI Payments Orchestration PlatformEnable customer journeys across commerce channels, accept payments, prevent fraud and optimize your payments journey
- In-storeDynamic, modern in-store payments
- eCommerceOnline and mobile payments
- Alternative payment methodsGive more ways to pay
- Value-added servicesEngagement, optimization and reporting
- Fraud managementEnd-to-end fraud orchestration
- Risk, security, and complianceAchieve and maintain compliance
- NEW Datos names ACI Worldwide best-in-class in payments orchestration
- Industries we serve
- Billing and bill payments
- ACI SpeedpayDrive customer satisfaction with the widest range of bill pay options in the industry.
- Bill payment APIs and SDKsOutsource bill payment processing
- Fraud managementAI-based fraud orchestration technology
- Alternative payment methodsGive more ways to pay
- Loan servicingPreferred loan payment options
- Treasury managementStreamline and integrate your back office
- Automated debt collectionImprove your collections process
- Digital walletsManage digital cards and payments
- PCI compliance and securityAchieve and maintain PCI compliance
- Industries We Serve
- Fraud management and payments intelligence
- Fraud managementFraud solutions to minimize risk and prevent fraud
- Fraud management for bankingEnterprise-wide fraud prevention
- Anti-money launderingStay ahead of money-laundering schemes
- Robotic process automationAutomate payment processing operations
- Fraud management in the cloudProtecting your business in the cloud
- Fraud management for merchantsProtect payments from end to end
- ChargebacksPrevent chargebacks before they happen
- SCA complianceAchieve and maintain SCA compliance
- Digital identity solutionsConfirm identities with behavioral analytics
- NEW Scamscope fraud report: APP scam trends from around the globe
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As part of the collaboration, ACI is offering Arvato Financial Solutions’ best-in-class Manual Order Review service to all its merchant fraud customers globally. The solution enables merchants across all sectors to further optimize their fraud management performance.
Part of Germany’s Bertelsmann Group, Arvato Financial Solutions is a global provider of end-to-end financial services solutions, including fraud management and prevention. Its manual order review service is being used by some of the biggest global eCommerce companies and complements ACI’s award-winning fraud management capabilities in the ACI Secure eCommerce solution. The partnership enables ACI merchants to outsource their manual review process, which will help them to review and decision their challenge queue more quickly, while still retaining the high levels of fraud management performance provided by the ACI platform.
“Our aim is to provide a seamless and scalable manual review service for our customers, as merchants often do not have a sufficient pool of skilled staff available for reviews, especially during peak trading times,” said Fabian Gloerfeld, vice president, payments intelligence, ACI Worldwide. “The service aims to reduce the overall cost of operation for merchants by providing access to an extended team of skilled fraud professionals.”
“Manual order reviews are an important last line of defence against fraud. Even merchants with sophisticated fraud prevention solutions in place still benefit from having an individual review certain suspicious transactions,” said Florian Haubold, vice president, Arvato Financial Solutions. “Today’s digitally connected customers expect a seamless experience, and quick and accurate order review processing time is critical to compete in today’s fast-paced eCommerce world.”
Key features and benefits of the Manual Order Review solution:
About Arvato Financial Solutions
Arvato Financial Solutions provides professional financial services to renowned international brands as well as respected local businesses—allowing them to leave their credit management to a professional, so they can focus on what matters most for their business. The services center around cash flow in all segments of the customer lifecycle: from identity, fraud and credit risk management, to payment and financing services and debt collection.
The Arvato Financial Solutions team is made up of reliable experts in around 20 countries, including 7,500 IT, analytics, process and legal specialists, dedicated to revealing the advantages of predictive analytics, leading-edge platforms and big data. All employees are aligned by a common goal: to make sure client’s credit management runs effortlessly and efficiently, ultimately resulting in optimized financial performance. For further information please visit finance.arvato.com.