Payment Trends in European Retail
Sponsored by ACI Worldwide, the fifth annual survey published by Edgar, Dunn & Company examines the views of leading European multichannel retailers.
Respondents to the survey see their payments strategy as a way to reduce costs, improve customer service, and provide differentiation in a highly competitive market. They demonstrate an appetite for new technologies that will help them deliver high quality customer service.
- 78 percent see customer experience as the key driver for new payments acceptance
- 69 percent identify data integration as a critical challenge
- 48 percent are already taking advantage of mobile wallets - this is expected to rise to 74 percent within the next 12 months
- Security and fraud management are seen as important areas of weakness
Join the Webinar on 19 April, 2pm BST/ 3pm CET, with speakers from EDC, ACI and a leading retailer, to learn more about the issues uncovered in this new research.Read Report View Infographic