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Payment Trends in European Retail

Sponsored by ACI Worldwide, the fifth annual survey published by Edgar, Dunn & Company examines the views of leading European multichannel retailers.

Respondents to the survey see their payments strategy as a way to reduce costs, improve customer service, and provide differentiation in a highly competitive market. They demonstrate an appetite for new technologies that will help them deliver high quality customer service.

  • 78 percent see customer experience as the key driver for new payments acceptance
  • 69 percent identify data integration as a critical challenge
  • 48 percent are already taking advantage of mobile wallets - this is expected to rise to 74 percent within the next 12 months
  • Security and fraud management are seen as important areas of weakness

Join the Webinar on 19 April, 2pm BST/ 3pm CET, with speakers from EDC, ACI and a leading retailer, to learn more about the issues uncovered in this new research.

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