Case Study

Dock Enters the Acquiring Processing Market With Cloud-Enabled Solutions

Dock, formerly known as Conductor, a Brazilian-based leader in payments media technology, successfully expanded into the acquiring processing market via ACI’s cloud solutions for retail payments and fraud and risk management, executed through Microsoft Azure.

This public cloud deployment has allowed Dock to capitalize on the acquiring opportunity and enable its debut in the acquiring processing market. Thanks to this successful partnership, Dock can now deliver innovative, market-leading and future-ready payment services to both its current and future customers. 

The Challenge

The acquiring segment has been growing in recent years and is in line with the exponential increase in the use of card payments. According to data released by Abecs, Brazilians traded BRL 1.84 trillion through credit, debit and prepaid cards in 2019, which represented an increase of 18.7% compared to 2018.

Dock’s objective was to expand its ecosystem of services and products aimed at banks, fintechs, financial institutions and retailers of different modalities. Dock required a partner not only with a proven track record of digital payments success within Brazil and across Latin America, but also a cloud-enabled solution capable of meeting its aggressive time-to-market and growth goals.

The Solution

ACI’s cloud solutions for retail payments and fraud and risk management, executed through Microsoft Azure, allowed Dock to provide advanced services to its customers and, furthermore, enable its debut in the acquiring processing market.

The ACI retail payments solution combines the features and functionality of current systems with the latest technologies to offer a high-level digital payments experience. ACI’s fraud and risk management capabilities combat existing and emerging fraud threats through a superior combination of machine learning and fraud and payments data, as well as advanced analysis. The implementation of both solutions in Dock’s products and services aimed to add even more value to the journey of its customers and the final consumer.

The Results

“We are in growth mode and partnering with ACI — a world-class payments provider with a deep understanding of both the acquiring market and the region — as part of our expansion strategy, enabling us to meet the processing needs of this market, in an agile, flexible, robust and cost-effective manner,” said Antonio Soares, CEO, Dock. “And as we enter new businesses, leveraging ACI’s agile cloud-enabled solutions will allow us to better serve our customers’ needs and more quickly achieve our growth goals.” 

About Dock

Dock is one of the leaders in technology for payment methods and banking as a service in Latin America. The company adds value, innovation and scalability to its clients’ businesses by bringing together cards issuing, digital banking and acquiring into a single end-to-end platform.

Dock’s modular solutions leverage core processes that accelerate the ability of companies to create payment and digital banking services. The result is a broader range of innovative products, greater consumer access to financial services and an improved customer journey.

The company’s cloud platform reduces the operational and regulatory burden on its customers while providing valuable business tools through its partner ecosystem. The company works closely with its customers to select and integrate services that reduce time-to-market and maximize positive business impact.

Currently, Dock supports more than 160 million accounts and processes more than $50 billion in payments in Latin America annually.




Financial Institutions

Company Size:

1,000 – 5,000 employees


Brazil and other Latin American countries