Banking

June 23, 2022

What is PSD3 Likely to be About? The European Commission’s Public and Targeted Consultations on the Review of Directive 2015/2366/EU (PSD2)

Billers

June 20, 2022

Intelligent Collections Drive Better Experiences for Customers That Are Past Due — And Improve Success Rates

Merchants

June 13, 2022

Decrypting Crypto: Nakamoto’s Bitcoin Vision and What it Means Today for Merchants

Particle of digital data and numbers code

Merchants

June 1, 2022

Incremental Learning: The Real-Time Hero Taking on Fraud

Billers

June 20, 2022

Intelligent Collections Drive Better Experiences for Customers That Are Past Due — And Improve Success Rates

The debt collection industry has been growing for years in the U.S., and recent events look set to propel that growth further, with consumers facing economic headwinds such as inflation, as well as the continued follow-on effects of the COVID-19 pandemic.

Person preparing to pay a bill

Billers

March 24, 2022

Remote Customer Service Representatives Are Here To Stay – And So Are The Risks

The world has done a spectacular job of embracing remote work in response to the COVID-19 pandemic. Thousands of jobs – and millions of workers – that previously seemed to be anchored to the workplace or workstation have been liberated.

Billers

February 10, 2022

Speed Is Everything: Why Faster Payments Should Matter to Billers

Developing the best possible payments experience for customers should be top of mind for every biller, and yet, consumers’ expectations for a faster payments process have largely been unmet. A new ACI Speedpay Pulse study reveals that if consumers don’t get what they want, they are willing to go elsewhere in order to get it.

Billers

January 4, 2022

10 Cybersecurity Predictions for 2022

While many are making their resolutions for the upcoming year, organizations of all types must resolve to increase their cybersecurity and vigilance in the face of new and expanding threats. Here are my top 10 cybersecurity predictions for the new year.

Billers

December 13, 2021

Billing and Payment Experts Share Their Top Two Predictions for ‘22

With just a few days left in 2021, many consumers (and businesses) are ready to wrap up another challenging year and start fresh in 2022. In the world of bill pay, 2021 certainly sent many waves to billers in all industries in the form of mail delays, staffing challenges, and rising costs.

Hands working on a laptop in an office

Billers

September 30, 2021

The Role of Real-Time Payments in a Better Future for Bill Management

U.S. consumers are responsible for paying an average of 9.3 bills per month, according to our recent ACI Speedpay® Pulse. From rent and mortgage to utility services and essential subscription services, these payments impact the most essential parts of consumers’ lives.

Prime Time for Real-Time

Global Payment Trends
As the world adopts real-time payments, how does your market stand to benefit?

Mobile bill payment barcode scan concepts

Billers

September 9, 2021

Understanding Alternative (Bill) Payment Methods

Apple first introduced Apple Pay on September 9, 2014, promoting it as “a new category of service that will transform mobile payments with an easy, secure and private way to pay.

scanning qr code with smartphone

Billers

August 10, 2021

Addressing Security of Bill Payments Before it Slows Down Progression

The latest ACI Speedpay Pulse study on billing, payment and communication trends outlines recent movements in the industry regarding consumer sentiments toward, and use of, mobile wallets, real-time payments and the overall impact of the pandemic.

Using mobile device to pay bills

Billers

June 30, 2021

Mobile Wallet Payments Are on the Rise — But What About for Bill Pay?

While consumers have spent more time at home and more time on their mobile devices, a growing number of them have set up mobile bill notifications — and billers need to take notice, especially when it comes to advances like mobile wallets.

Billers

December 9, 2020

Billing Experts Predict Consumers Will Be Driving Force Behind Payments Industry Changes in 2021

As we near the end of 2020, the pandemic and its resulting economic fallout continue to wreak havoc: COVID-19 cases are increasing, raising concerns about an economic recession and instilling uncertainty among consumers about their financial security. In fact, 15 percent of consumers who responded to a recent ACI Speedpay Pulse survey reported that the pandemic was a direct factor in missing a bill payment. And of those consumers who currently have past-due payments, more than a third believe it will take them at least six months to catch up on late bills.

Billers

December 1, 2020

Customer Experience: A Key Ingredient for Biller Success

Today’s consumers are looking for fast and seamless experiences across the board, including when it comes to making bill payments. Understandably, slow and inconvenient experiences lead to lost loyalty and likely attrition – especially with consumers paying up to 10 bills per month, according to recent findings from the ACI Speedpay Pulse.

Billers

October 28, 2020

How Billers Can Adapt to a Changing Payments Security Landscape

More and more consumers are adopting digital channels like websites and mobile apps to pay their bills; but at the same time, hackers are becoming more sophisticated and cyberattacks are increasing in frequency. In fact, nearly 20 percent of consumers have fallen victim to online identity theft, according to our most recent ACI Speedpay Pulse, pointing to an opportunity for billers to up the ante when it comes to security measures.