Industry Report
Rethinking insurance billing for real loyalty
Insurers no longer need to absorb costly fees or compromise on convenience. Policyholders are ready to pay for the experience they prefer if it’s fast, flexible, and secure.
Transform payments into a growth engine
What drives policyholder loyalty in today’s digital-first world? It’s not just about price — it’s about payments. Our latest report reveals how billing strategies can become powerful levers for retention, satisfaction, and growth.
Inside, you’ll uncover how generational preferences, fee transparency, and mobile-first experiences are reshaping the insurance landscape. Whether you’re looking to reduce costs, improve collections, or deepen customer relationships, this report delivers actionable insights to help you get there.
Our latest report explores:
- Why convenience beats cost for many policyholders and how offering choice can strengthen trust
- How loyalty shifts across generations, with Gen Z and Millennials showing surprising resilience to surcharges
- Which payment methods are rising, from digital wallets to ACH, and what that means for your billing infrastructure
- How tailoring payment experiences by life stage can boost engagement and lifetime value
- Why mobile-first isn’t optional anymore — especially for younger consumers who expect digital cards and self-service tools