- Solutions
- Banking
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- ACI ConneticUnified cloud payments platform
- AcquiringDigital acceptance, merchant management
- IssuingDigital payments and accounts issuing
- Fraud managementReal-time enterprise fraud management
- RTGS / Wires and cross-borderMulti-bank, multi-currency processing
- Real-time, instant paymentsComplete real-time payments processing
- ATMsSelf-service, omnichannel digital experience
- Central infrastructureInnovative real-time payment infrastructure
- NEW Redefining the payments hub: Solving today’s banking payment challenges
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- Merchant payments
- ACI Payments Orchestration PlatformEnable customer journeys across commerce channels, accept payments, prevent fraud and optimize your payments journey
- In-storeDynamic, modern in-store payments
- eCommerceOnline and mobile payments
- Alternative payment methodsGive more ways to pay
- Value-added servicesEngagement, optimization and reporting
- Fraud managementEnd-to-end fraud orchestration
- Risk, security, and complianceAchieve and maintain compliance
- NEW Datos names ACI Worldwide best-in-class in payments orchestration
- Industries we serve
- Billing and bill payments
- ACI SpeedpayDrive customer satisfaction with the widest range of bill pay options in the industry.
- Bill payment APIs and SDKsOutsource bill payment processing
- Fraud managementAI-based fraud orchestration technology
- Alternative payment methodsGive more ways to pay
- Loan servicingPreferred loan payment options
- Treasury managementStreamline and integrate your back office
- Automated debt collectionImprove your collections process
- Digital walletsManage digital cards and payments
- PCI compliance and securityAchieve and maintain PCI compliance
- Industries We Serve
- Fraud management and payments intelligence
- Fraud managementFraud solutions to minimize risk and prevent fraud
- Fraud management for bankingEnterprise-wide fraud prevention
- Anti-money launderingStay ahead of money-laundering schemes
- Robotic process automationAutomate payment processing operations
- Fraud management in the cloudProtecting your business in the cloud
- Fraud management for merchantsProtect payments from end to end
- ChargebacksPrevent chargebacks before they happen
- SCA complianceAchieve and maintain SCA compliance
- Digital identity solutionsConfirm identities with behavioral analytics
- NEW Scamscope fraud report: APP scam trends from around the globe
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The alliance provides banks with Greenwich Associates customer experience audits and digital banking benchmark assessments at no cost, to identify their strengths and weaknesses. By identifying their competitive differentiators and vulnerabilities, banks can make strategic, customer-centered moves to increase their market share.
“With unprecedented disruption in the marketplace, banks that focus on digitizing and improving the customer experience will reap significant rewards,” said Steve Busby, CEO, Greenwich Associates. “Our studies have shown that 58 percent of small business and middle market banking customers believe that digital capabilities are very important when selecting a financial institution while 80 percent of retail banking customers cite “excellent” satisfaction ratings for being easy to do business with. This alliance with a market leader like ACI will allow banks to understand and strengthen their competitive positioning vis-à-vis customer experience and digital banking to ultimately deliver improved business results.”
“We consistently hear from organizations across the world about the need to improve their customer experience through digitization,” said Carolyn Homberger, president, global sales, ACI Worldwide. “It is often difficult to perform a self-assessment relative to the marketplace and these insights will help our customers maximize their investment in ACI solutions.”
Financial institutions have an opportunity to become central to their customers’ day-to-day banking transactions. Although the payments landscape is changing at lightning speed, these changes bring as many advantages as they do challenges. With ACI’s Universal Online Banker (UOB), banks benefit from the depth of product functionality, security features, branding and pricing by customer type that previously only large financial institutions could offer the business customer base. With ACI’s solution, banks can outperform their competition and successfully vie for cash management market share.
Meet ACI at AFP, booth #1107, November 4-7, McCormick Place Convention Center, Chicago. For more information, please visit: ACI Worldwide at AFP.