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Driven by its commitment to student satisfaction, Oklahoma Wesleyan University (OKWU), a private institution serving roughly 1,200 students, transformed its payments platform in just 60 days. See how OKWU is now meeting student expectations for digital and mobile experiences, while simplifying and streamlining its reconciliation process. 

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The Challenge

  • OKWU’s existing payments platform was unable to meet the university’s growing needs and the customer experience its students expected
  • The university relied on a complex web of systems to handle student payments and campus transactions, making the payments process costly and confusing
  • OKWU needed to simplify its reconciliation process
  • In addition, it needed a payments platform that was compatible with its new SIS 

The Solution

  • OKWU selected the ACI Speedpay solution based on its wide range of digital payment plan options and security for all types of campus payments
  • The university implemented a new mobile ID feature that eliminated printed ID cards and provided more secure, convenient contactless solutions
  • OKWU and ACI Worldwide worked closely to implement the full solution in just 60 days

The Results

  • The enhanced functionality and improved customer experience led to an increase in payment plan participation rates
  • OKWU achieved substantial cost savings by migrating from printed to mobile IDs
  • OKWU also streamlined its reconciliation process, moving from three payment gateways to one
 
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