3 Ways To Optimize Meter-to-Cash With Smarter Bill Pay Practices
More data means fewer places to hide for scammers
Discussion: The true scale of the APP scam challenge facing banks
Setting the Scenario, What Is Request to Pay?
Top 3 Consumer Bill Pay Insights From the Latest ACI Speedpay Pulse Survey
Our latest bi-annual survey of consumers’ bill paying habits shows a large shift toward mobile adoption, indicating that Request to Pay is gaining traction. Plus, with faster payments more in demand than ever, the data reveals that 2022 is shaping up to be another year of big change for billers.
Are You Keeping Customers Waiting for Faster Disbursements?
The latest ACI Speedpay research reveals a significant gap between consumer expectations and the disbursements experiences offered by many billers. Speed has become a defining factor in the success (or failure) of consumer payment experiences in recent years.
Remote Customer Service Representatives Are Here To Stay – And So Are The Risks
The world has done a spectacular job of embracing remote work in response to the COVID-19 pandemic. Thousands of jobs – and millions of workers – that previously seemed to be anchored to the workplace or workstation have been liberated.
Speed Is Everything: Why Faster Payments Should Matter to Billers
Developing the best possible payments experience for customers should be top of mind for every biller, and yet, consumers’ expectations for a faster payments process have largely been unmet. A new ACI Speedpay Pulse study reveals that if consumers don’t get what they want, they are willing to go elsewhere in order to get it.
10 Cybersecurity Predictions for 2022
While many are making their resolutions for the upcoming year, organizations of all types must resolve to increase their cybersecurity and vigilance in the face of new and expanding threats. Here are my top 10 cybersecurity predictions for the new year.
The Role of Real-Time Payments in a Better Future for Bill Management
U.S. consumers are responsible for paying an average of 9.3 bills per month, according to our recent ACI Speedpay® Pulse. From rent and mortgage to utility services and essential subscription services, these payments impact the most essential parts of consumers’ lives.
Prime Time for Real-Time
Global Payment Trends
As the world adopts real-time payments, how does your market stand to benefit?
Understanding Alternative (Bill) Payment Methods
Apple first introduced Apple Pay on September 9, 2014, promoting it as “a new category of service that will transform mobile payments with an easy, secure and private way to pay.
Addressing Security of Bill Payments Before it Slows Down Progression
The latest ACI Speedpay Pulse study on billing, payment and communication trends outlines recent movements in the industry regarding consumer sentiments toward, and use of, mobile wallets, real-time payments and the overall impact of the pandemic.
Mobile Wallet Payments Are on the Rise — But What About for Bill Pay?
While consumers have spent more time at home and more time on their mobile devices, a growing number of them have set up mobile bill notifications — and billers need to take notice, especially when it comes to advances like mobile wallets.
Exploring the Current State of Property Tax Payments
People across the U.S. may disagree on the best style of pizza, or whether to call it soda or pop, but they’re fully united in their desire for simple, convenient property tax payments.
Billing Experts Predict Consumers Will Be Driving Force Behind Payments Industry Changes in 2021
As we near the end of 2020, the pandemic and its resulting economic fallout continue to wreak havoc: COVID-19 cases are increasing, raising concerns about an economic recession and instilling uncertainty among consumers about their financial security. In fact, 15 percent of consumers who responded to a recent ACI Speedpay Pulse survey reported that the pandemic was a direct factor in missing a bill payment. And of those consumers who currently have past-due payments, more than a third believe it will take them at least six months to catch up on late bills.
Customer Experience: A Key Ingredient for Biller Success
Today’s consumers are looking for fast and seamless experiences across the board, including when it comes to making bill payments. Understandably, slow and inconvenient experiences lead to lost loyalty and likely attrition – especially with consumers paying up to 10 bills per month, according to recent findings from the ACI Speedpay Pulse.