The ACI Innovation Awards recognize payments most innovative banks, intermediaries, merchants and billers, who use ACI solutions to drive special impact for their companies, customers and the world of payments.
“At ACI Worldwide, innovation is at the foundation of every customer relationship. ACI Innovation Award winners have continued to advance the use of our solutions to deliver cutting-edge payment experiences that better serve their customers. We congratulate them on their great results, and we are proud of the long-lasting relationships we have with each of them.“
Eve Artakis Chief Revenue Officer, ACI Worldwide
Meet our 2021 Innovation Award Winners
Banking and Intermediaries
National ITMX
Thailand’s National Interbank Transaction Management and Exchange (ITMX) is responsible for developing and delivering Thailand’s digital payments infrastructure. ITMX modernized Thailand’s bulk payments processing system with ACI’s real-time payments solution on ISO20022, which has been successfully implemented across all 33 ITMX member banks. The next stage of growth, utilizing the real-time bulk payments network and ISO 20022 standards, will come from the merchant retail and business-to-business sectors with the introduction of more innovative overlay payment services.
Billers
Oklahoma Wesleyan University
A four-year university accredited by the Higher Learning Commission, Oklahoma Wesleyan University offers undergraduate and graduate programs to students worldwide. At the start of the pandemic, school officials wanted to move from physical to digital ID cards. They implemented ACI moBills Digital IDs for students, which has been a resounding success, with more than 80 percent uptake among students. The initiative digitized ID cards and enabled the school to continue accepting payments during the campus shutdown.
Fraud Management
Plexus Worldwide
One of the largest direct-selling health and wellness companies in the world, Plexus was encountering high chargeback rates and low approval rates upon its expansion into Mexico. This resulted in unwanted customer friction. After implementing ACI Secure eCommerce, authentication rates improved by 45 percent and fraud rates declined by 82 percent.
Merchants
Volkswagen Payments
The payments arm of the Volkswagen Group, Volkswagen Payments developed a digital marketplace, creating a new business model of direct online sales with new revenue streams for the group’s car brands. Its payments system, enabled through ACI, allowed car manufacturers to offer customers additional on-demand services and products. It also streamlined the consumer experience through in-car and “out-car” services and established a direct contact between car brands and their customers.
