Why do I see a charge from ACI Worldwide on my bank statement?

ACI Payments, Inc., a subsidiary of ACI Worldwide, provides secure payment processing for thousands of U.S. based businesses. If you see a charge from ACI, it means a company you interacted with uses ACI to handle their payments (e.g., a utility provider, insurance company, financial service company, or tax payment). The business name should appear on your bank statement.

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Frequently Asked Questions

Who do I contact for account questions?

For inquiries in reference to your account, please contact the company or governmental organization you paid that uses ACI to handle its payments. The organization’s name will appear on the transaction description on your credit card or bank account statement in addition to ACI’s name.

How can I find out which business charged me?

If you’re unsure about a charge:

  1. Check your email for receipts or payment confirmations.
  2. Contact your bank for more transaction details.
I don’t recognize a charge. What should I do?

Start by verifying the charge with family members or colleagues who may have used your card. If it’s still unfamiliar:

  1. Contact the business directly if you can identify it
  2. If not, contact your bank to dispute the charge and block further transactions
How do I request a refund?

Refunds must be initiated by the organization you made the purchase from. ACI cannot issue refunds directly. The organization’s name will appear on the transaction description on your credit card or bank account statement in addition to ACI’s name.

How do I cancel a recurring payment?

Recurring payments are managed by the business, company, or governmental organization that uses ACI to handle its payments, not ACI. To cancel recurring payments:

  1. Contact the business directly
  2. b. If charges continue after cancellation, notify your bank
Is my payment information safe with ACI?

Yes. ACI Worldwide is a global leader in secure, real-time payment solutions. We are PCI-compliant and use advanced encryption and fraud prevention technologies to protect your data.

Why can’t ACI answer my questions about my account?

ACI is a third-party provider that processes payments on behalf of our clients. We do not have access to individual details about your account. Your financial institution or the business, company or governmental organization you paid has that information and owns and controls the relationship with you.