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Modules 1-4 & 6

Postilion Basic Training focuses on the tasks that operators and administrators are required to carry out regularly. These include monitoring the system, performing queries, maintenance operations and first-level troubleshooting. Payments Basic Training does not deal with how to perform installation or initial configuration, as these are tasks that are typically performed by ACI engineers.

Who should attend
The Postilion Basic Training is geared toward anyone who operates or administers an ACI payments system. The core modules are generic in nature and are applicable to any EFT environment. The elective modules are tailored to specific environments, for example, retail POS in the case of the eSocket.POS module.

4–7 days, depending on the elective modules included

Dates and Locations
February 10-14, 2020 | Boca Raton, Florida
April 27 - May 1, 2020 | Norcross
Spanish: June 1-6, 2020 | Bogota, Colombia
August 17-21, 2020 | Norcross

None, but a basic understanding of Windows technology and relational databases is assumed

• Participant workbook
• Presentation
• Virtual machine training environment 

Module Objectives
This outline is subject to change without notice as the course develops.

Module 1: EFT Overview
Duration: 1/2 day (approximately 3 hours)
This module provides an introduction to basic EFT concepts including message exchange protocols and ISO 8583 messages. It also provides an overview of the ACI payments platform and familiarizes participants with ACI payments terminology.

• Introduction to Payments Basic Training
• EFT concepts
• Payment system overview
• Payments product family
• Payments solutions

Module 2: Postilion Realtime
Duration: 1 and 3/4 days (approximately 10.5 hours)
This module equips participants with the knowledge to operate Postilion Realtime effectively. It provides an understanding of Realtime’s functionality, focusing on tasks that operators and administrators are likely to perform regularly. These include monitoring Realtime, scheduling and running jobs, and querying transactions. Limited configuration, such as adding new support team members and card acceptors, is also included. 

• Introducing Postilion Realtime
• Configuration
• Monitoring
• Querying
• Maintenance tasks
• Troubleshooting and support

Module 3: Postilion PostCard
Duration: 3/4 day (approximately 4.5 hours)
This module provides an overview of Postilion PostCard. It guides operators on how to access, monitor and troubleshoot the system. It also covers topics such as validation services, authorization services and frequent tasks like card or customer inquiries. 

• Postilion PostCard overview
• Getting started
• Validation services
• Risk management
• Authorization services
• Monitoring and troubleshooting

Module 4: Postilion Office
Duration: 3/4 day (approximately 4.5 hours)
This module shows participants how to use Postilion Office to query transactions processed by Postilion Realtime, extract transaction data, perform reconciliation with a transaction activity file provided by a third party, and schedule and generate reports. 

• Overview
• Getting started
• Extracting data
• Reconciliation
• Reports
• Maintenance tasks

Module 6: eScoket.POS 
Duration: 1 day (approximately 6 hours)
This module is intended for participants who need to know how to use eSocket.POS, which is an API that enables the rapid development of EFT functionality for POS systems.
Starting with an overview of the architecture and functionality of eSocket.POS, the bulk of the module consists of practical exercises that lead participants through the process of configuring a POS terminal, taking it live and then performing a card transaction. The module ends with coverage of the monitoring, querying and reporting tools that facilitate daily POS driving.

• Overview 
• eSocket.POS 
• Adding terminals
• Distributing software updates 
• Terminal monitoring 
• Daily POS-driving operations

For more information or to register for this course, please contact [email protected]