Billing and Payments in 2020 - Changing habits and priorities in changing times
Join ACI Worldwide for a timely look into how recent events have changed how Americans are receiving their bills, how they prefer to pay them, and which bills are top priority in their household. The session will explore how different generations manage their bills, plus how bill payment priorities vary by region. ACI conducted the semi-annual Consumer Pulse survey, plus a second survey which focused on how the economic crisis has affected employment and bill pay priorities. Results also include a view of which consumers are past due on their bills, how they prefer to contact their biller to make payment arrangements, as well as how satisfied they are with the process.