Michael Grillo
Director, Marketing Line Leader
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Michael Grillo
As Director, Marketing Line Leader, Michael has responsibility for developing and executing product launch activities for the Retailer Payments, Payments Risk Management, and Mobile solution and related product lines. In this role, he drives thought leadership content, develops solution messaging, supports ACI sales and solution consulting teams and facilitates market awareness of ACI’s products and strategies. Prior to joining ACI, Michael worked at AnchorPoint, a telecom expense management software provider where he led their marketing team and activities. Earlier in his career he held credit and fraud risk management roles with Partners First/Wachovia, First Annapolis Marketing Information Systems and BayBanks Credit Corp.Michael's covers topics ranging from retailer payments, omni-payment and omni-channel strategies for retailers, as well as point-of-sale, mobile, online/eCommerce and emerging payments types. His coverage of payments risk management topics including enterprise fraud prevention and fraud detection including card, card-not-present fraud, merchant, online banking, mobile and merchant fraud as well as AML and various. Additional he covers mobile topics like mobile banking, mobile payments, mobile wallets, and mCommerce.
More articles by Michael Grillo
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Cutting the Cost and Complexity of Merchant Payments – But Not the Customer Experience
Monday, May 14, 2018 Michael Grillo to Merchant Retail, eCommerceNew research from ACI and Ovum, released this week, highlights that many merchants in 2018 are investing in creating operational efficiencies in their payments systems. But the question is, as they strive to simplify systems and cut costs, will customer experience suffer?
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What Do Consumers Want and How Are Retailers Meeting Their Payments Demands in 2018?
Tuesday, February 20, 2018 Michael Grillo to Merchant RetailWhat do consumers want from their payments in 2018? That’s the million-dollar (possibly more) question merchants everywhere are asking themselves and it’s the question Retail Week Connect asked 2,000 consumers and 30 senior retail executives. Here are some key takeaways:
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Ripe For Change? New Frontiers in Merchant Payments [Klarna Q&A]
Monday, January 15, 2018 Michael Grillo to eCommerce, Merchant RetailConsumers often have a love/hate relationship with online shopping. They are easily frustrated when the checkout experience does not deliver the convenience they expect, and delighted when the online journey – including payment – is smooth and frictionless.
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Amazon & Whole Foods: A Game-Changer for Customer Experience
Thursday, June 29, 2017 Michael Grillo to Payments and Industry Trends, Merchant Retail, eCommerceThe estimated $700-billion-dollar grocery business recently got a jolt when Amazon announced its intended purchase of Whole Foods Market. With more than 450 stores in the U.S. and UK, Amazon will be plunging head first into the physical world of commerce.
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ETA TRANSACT: Time To Break Out… And Cross Borders To Reach New Customers
Thursday, May 11, 2017 Michael Grillo to Payments and Industry Trends, eCommerce, Payments Risk Management, Merchant RetailIt’s before lunch on day one of ETA Transact17 in Las Vegas; exhibitors are still putting the finishing touches on their stands in the main hall, so it’s the perfect opportunity to sit in on some of the breakout sessions, part of the educational program put on by the Electronic Transactions Association. And ‘breakout session’ seems particularly apt in this case, as panelists from ACI Worldwide, Planet Payment, and arvato launch into a discussion on how merchants and payment providers can ‘break out’ of their domestic markets and take advantage of the huge opportunity in cross-border eCommerce.
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Can payments really be simple? Depends on whom you ask.
Friday, June 10, 2016 Michael Grillo to Merchant Retail, eCommerceAccording to the experts from Merriam-Webster, the definition of “simple” is fairly, well, simple to understand:
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Consumers want access. Merchants want simple, global, and secure opportunities to serve them. How to achieve both.
Friday, June 03, 2016 Michael Grillo to eCommerce, Merchant Retail, Payments Risk ManagementWhile riding the local commuter rail on my last leg home from NYC, I sat next to a woman who was on her smartphone shopping on what looked like a Chinese website. I smiled to myself after just having spent the day talking about the massive opportunities presented in the borderless world of eCommerce. The scenario was very timely as the day’s discussion centered on providing consumers with access to goods and services and the merchants’ opportunity to serve them anytime, anywhere with the payment options they desire.
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I was a victim of online fraud at the holidays…..almost
Tuesday, December 29, 2015 Michael Grillo to Merchant Retail, Payments Risk ManagementFraud of any type is disconcerting. My recent experience with online fraud proves my point that regular Joes like myself can fight back and be part of the solution against fraud.
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Reinventing retail - one size does not fit all
Thursday, August 06, 2015 Michael Grillo to Merchant RetailWhen you hear the term “retail reinvention,” what comes to mind? Big retailers coming up with new ways to add more product to their shelves? eCommerce businesses dreaming up faster, new ways to deliver goods and services to their consumers? Global merchants seeking new markets to expand their business and footprint?
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Merchant payments: where am I safer?
Monday, May 04, 2015 Michael Grillo to Merchant Retail, Payments Risk ManagementI never used to think twice about shopping. Most of us didn’t. Whether I was at a mall or at a big box retailer or at a local family-run shop, I never questioned what happened during the merchant payment’s process. As long as I swiped my card and saw the approved notice or heard the register continue to print my receipt, I knew I was ok.