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Utilities: It’s Time to Put Your Arrears Behind You
Wednesday, April 07, 2021 Dan Bolger to Bill PayAs the economic crisis caused by the COVID-19 pandemic left many utilities customers financially insecure and unable to pay their bills, states across the country issued unprecedented moratoriums on utility shutoffs. But, as the pandemic continues, many states are beginning to lift those moratoriums, leaving customers responsible for paying back the $40+ billion in debt they owe to their utilities billers.
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Bringing the Utilities Industry into a New Era of Bill Payments
Thursday, July 30, 2020 Dan Bolger to Bill PayIn the age of customer-centricity, aided by the ubiquity of connected devices, consumer preferences around billing and payment methods – as well as channels – are changing at pace. And based on the newly released ACI Speedpay Pulse study of consumer billing and payment trends, consumers are adopting new technologies when it comes to billing and payment for utilities.