Before Ursinus College in Collegeville, Pennsylvania started using ACI’s UP Bill Payment solutions, managing eCommerce took half a workday. Ellen Curcio, Associate Controller - Receivables for Ursinus, estimated that she spent three to four hours — or more — manually processing eCommerce payments. The system they were using was more appropriate for secondary education, not higher education, and it was not working.
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The Challenge
- Employees were spending three to four hours manually processing payments.
- Students and parents were asking for easy online payment options. Ursinus needed a solution that would easily integrate with Colleague by Ellucian.
The Solution
- Ursinus chose UP Bill Payment because ACI is an Ellucian strategic partner and offers easy integration, more payment options, comprehensive support and easy-to-use, cost-saving solutions.
The Results
- Increased student satisfaction by 25%1
- Students and parents now have access to real-time account information to know exactly what they have to pay and when, and their payments history.
- Staff spends only minutes on manual payment processes and everything is seamless.
- With manual processes eliminated, far fewer errors occur.
1 Results from the 2016 TechValidate survey entitled “Bill Payment Solution”